Supply Chain & Fulfilment Assistant Manager

Responsibility 1: Online Fulfilment Model Deployment & Operational Design.
- Work directly with Store teams to set up and hand over new Online operational models into live execution.
- Design operation flows for new Online fulfillment & logistics initiatives to expand service coverage and operational capacity.
- Provide initial onboarding and handover to Online Store Team during model deployment phase.
- Coordinate with System Team to define system requirements (BRD) for new Online operational flows.
- Validate Online operational flows through on- site observation and pilot execution at stores.
Responsibility 2: Performance Optimization
- Identify root causes of performance gaps related to manpower, process, or store execution and drive corrective actions.
- Push back and negotiate to enforce agreed Online service levels (pick, pack, dispatch, on- time delivery) and operational standards.
- Act as the main contact with Store to resolve operational and compliance gaps
- Monitor key fulfillment KPIs to ensure stable and scalable operations.
Responsibility 3: Data Analysis & Logistics Cost Efficiency
- Monitor logistics partner performance and service quality.
- Propose data- driven adjustments to improve cost efficiency and operational scalability.
- Evaluate cost drivers and resource utilization across Online fulfillment operations.
- Analyze operational data to identify efficiency gaps and capacity constraints.

Qualifications (Essential): University Diploma
Professional Certificate (if any): Non- required
Major: E- commerce, Supply Chain & Logistics, Business administration, technology or equivalent

Knowledge

- Understand online order lifecycle, fulfillment operations, and customer experience drivers
- Understand online retail, e- commerce fulfillment operations
- Have knowledge of operational planning, capacity planning, and frontline training for online operations
- Basic understanding of OMS, WMS, last- mile systems, and e- commerce platforms

Necessary skills:

- Data- driven mindset with attention to detail
- Have planning & critical thinking skills
- Have good general MS Office skill
- Strong problem- solving skills using data, productivity metrics, and cost logic
- Ability to build and adjust operational models based on volume, capacity, and productivity assumptions
- Have communication & problem solving skills
- Ability to work under pressure and handle operational trade- offs

Other special request:

- English communication is a plus
- Ready to work overtime (if any) and business travel

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-03-08 06:30:03