Technical Support Engineer (N1 - N2 Japanese - Fresher)

Attends readiness training and non- technical training to ensure that they become proficient in support topics.
Reviews issues and contacts customers to understand issues.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Product/Process Improvement:
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Open to fresher- Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Willing to work during Tet and holidays (if required) (with a salary up to four times the normal rate)
Customer service mindset
Can understand English technical document, and have basic English conversation skills

Salary offer: from 20- 26 million gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
Activities: Birthday party, Employee engagement activities
20 days leave (12 days of annual leave and 8 days of sick leave)
Annual Health Checkup
Training will be offered
Full working equipment will be provided

Cập nhật gần nhất lúc: 2025-11-26 18:40:03