Technology Service Officer

Follow diagrams and written instructions to repair a fault or set up a system;
Support the roll- out of new applications;
Prioritize and manage many open cases at one time.
Respond within agreed time limits to call- outs;
Work continuously on a task until completion (or referral to tier 2 support, if appropriate);
Set up new users&039; accounts and profiles and deal with password issues;
Troubleshoot system and network problems and diagnose and solve hardware/software faults;
Provide support, including procedural documentation and relevant reports;
Install and configure computer hardware operating systems and applications;
Talk to staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Monitor and maintain computer systems and networks;

Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month
Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E- Mail/Internet systems.
JOB REQUIREMENT
Certification on Microsoft Professional Courses and other IT Certifications
Results oriented, high energy, self- motivated
Experience in the use of network monitoring tools, remote desktop tools
Previous working experience in Hospitality Industry

Free Shuttle Bus
Duty Meals
Insurance 24/7
Uniform
Services Charge
Health Check

Cập nhật gần nhất lúc: 2025-12-10 04:35:02