Telephone Operator Supervisor / Giám sát Tổng đài

Ensure Standards: Guarantee that the entire internal telecommunication system and guest request handling process are executed smoothly and adhere to Hotel Standards.
Supervise Operations: Directly oversee the daily activities of the Telephone Operators, ensuring all incoming and outgoing calls are processed accurately and courteously.
Reservation Control: Inspect and ensure that the team obtains all necessary information to complete room reservations (stay dates, flight details, rates, special requests) in the Opera system or equivalent.
Service Booking Management: Supervise the team in assisting guests with food & beverage reservations, changes, cancellations, and other special requests.

• Diploma in Tourism / Hospitality Management
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 1 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language

Domestic and international training courses.
5 working days per week as regulated | 2 days off per week
Employee preferential rates when using hotel services.
Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
Creative and friendly work environment.
2- month probation period with 100% salary and full service charge.
Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
Annual leave/Paid time off | Periodic health checks.

Cập nhật gần nhất lúc: 2025-10-30 18:00:07