TELESALES MANAGER (FMCG, FINANCIAL SERVICE, BANKING, INSURANCE)

Role:
A critical role within the organization, reporting directly to the Head of CRM and working closely with Marketing, Commercial Excellence, IT, Procurement and external vendors to deliver campaign / program solutions that drive positive business outcomes. The role includes project and stakeholder management, prioritization, technology application and implementation, vendor management, performance management and tracking / reporting.
Responsibilities:
• Support strategic campaign planning activities including working with the Operations Manager for both Pediatrics & Adults and CRM Manager Analytics to identify key performance metrics to track, required resources and systems integrations required and development of end- to- end project plans.
• Auditing/Identification and optimization of campaign strategies and other factors impacting program performance. Identification of trends, issues, gaps and performance improvement opportunities across all CRM programs on a continuous basis.
• Create and update internal CRM Operations procedure documents as needed.
• Liaise with Brand teams, and other related parties on program setup, execution and operational reporting/analyses.
• Manage and resolving campaign operational issues.
• Schedule campaign WIP meetings and circulate follow- up actions.
• Daily operations management duties include supervising campaign execution and resolving campaign operational issues.
• Provide strategic guidance and recommendations on increasing NU and sales for the brands
• Operational process design and implementation Target Operating Model. Working with the IT team and external vendors to source and implement the most appropriate technological solution for the business initiative.

Cập nhật gần nhất lúc: 2025-11-11 23:20:02