Tour Operation Assistant - Trợ Lí Điều Hành Tour

OPERATIONS ASSISTANT (Inbound Travel – Vietnam)

Salary:
Competitive + Monthly Performance Bonus
Benefits:
Paid leave, insurance, career growth, international clients

Job Summary

We are an inbound travel company handling Indian & international tourists visiting Vietnam.We’re looking for a proactive, organized Operations Assistant to support daily operations, coordinate with hotels/drivers/guides, and assist clients during their stay.

Key Responsibilities (Short & Clear)

Hotel Coordination

Ensure hotel vouchers are accurate & sent on time.
Work with hotels: rooming lists, confirmations, early/late check- in, special requests.

Client Handling

Manage arrivals, departures, daily follow- up.
Report updates to Lily & Thailand head office.
Main contact for clients during tours.
Handle calls/messages: pickup time, schedule updates, issues, emergencies.

Driver & Guide Coordination

Confirm pickup details & ensure itineraries are followed.
Assign drivers/guides based on daily plan.

Supplier Management

Handle last- minute changes & maintain supplier contacts/rates.
Work with hotels, transport, tour operators.

Operational Admin

Check booking files, manage vouchers/tickets.
Support basic accounting: collect invoices, expense summaries.
Prepare daily operation sheets & WhatsApp updates.

Strong communication (Vietnamese + basic English).
High responsibility & willingness to work flexible hours (tourism nature).
Good coordination & negotiation skills.
Calm problem- solving in real time.

Bonus Prefered:

Good WhatsApp communication.
Comfortable communicating with Indian tourists (training provided).
Experience in hotels/travel/DMC.
Knowledge of tourist spots (HCMC, Danang, Hanoi…)

Benefits

Supportive, friendly team
Career development opportunities
Monthly performance bonus
Competitive salary (based on experience)
Training in tourism operations
Work with international clients
Flexible working hours (Mon–Sat)
Paid leave + Full insurance

Cập nhật gần nhất lúc: 2025-12-10 01:20:02