Tour Operation Executive (English Speaking)

Main tasks
Compile and recheck all information received
- Recheck the new programs carefully and inform the Sales Department or Reservation staffs in case of any unreasonable problems
- Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)
Conduct the operating program
- Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.
Deliver profiles over to tour guides
- Brief programs carefully to tour guide, pay attention to the unique selling points in comparison with the origin
- Make calls and deliver profiles over to tour guide prior to five days in low season and three days in high season
Monitor, supervise and solve problems arising during the tour
- Directly solve problems arising during the tour and take responsibility of any problems arising and any additional costs
- Update the issues in the issue reports and transfer them to the Quality Control Department
- Monitor, supervise and update information and situation of tourists through the tour guide
- Pre- check services to make sure all services are reserved before the client’s arrival
Other Tasks
- Conduct research to extend guide database by finding possible guide suppliers
- Update information about the sightseeing fares, opening and closing times of tourist spots
- Conduct meeting with guides: review the salary of guides and the payment facilities every year
- Conduct inspection destination / service to update information to other department
- Update and implement all commitments, policies and guidelines about Sustainability
- Handle the cases which need changing due to storms, floods, etc.

Competency
- Good computer skills (Excel, Word, Outlook)
- Fluent in English language
- Self- motivated to learn new concepts and participate in new projects
- Characteristics: pleasant personality, positive attitude, open- minded, honest, active and decisive
- Good communication skills
- Good analytical and problem- solving skills and strong decision- making skills
- Good knowledge of the Tourism field, Hotel and Tourism Management
- Good presentation skills
- Good planning and organisational skills to balance and prioritise work
- Good leadership and management skills
Education
- University: Bachelor’s or Master’s in Hotel/Tourism/Foreign languages or other related fields
Experiences
- At least 1- 2 years of experience in tourism industry

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Cập nhật gần nhất lúc: 2025-11-29 01:10:03