Training Manager/Assistant Training Manager

Core Role and Purpose:
Drives company values and philosophy, ensuring all training and development activities are strategically aligned with the organization’s mission and vision.
Oversees the design, implementation, and evaluation of effective training programs to achieve desired business results.
Partners with property leadership to identify and address employee and organizational development needs.
Training Program Management:
Conducts needs assessments, observes employee service behaviors, and provides feedback or coaching.
Promotes and communicates all training initiatives to employees.
Works closely with training teams to ensure consistent and effective delivery methods.
Ensures continuous training on customer expectations, brand culture, service excellence, and leadership skills.
Program Evaluation and Improvement:
Reviews guest feedback and satisfaction data to identify service improvement opportunities.
Incorporates adult learning principles and continuously updates training content and methods.
Collaborates with department leaders to ensure employees demonstrate strong technical and leadership skills.
Monitors training attendance, evaluates progress, and assesses learning transfer into operations.
Planning and Budgeting:
Identifies skill gaps and implements programs to enhance service performance.
Participates in budget planning, manages training expenses, and optimizes resources.
Aligns training plans with key business goals and performance indicators.

• Being creative and innovative
• Being proficient in office informatics, Resort management software
• Being perfect in presentation, proactive and an extrovert
• Being good at managing
• Being fluent in English
• Having excellent presentation skill
• Mastering in hospitality activities
• Graduating from university and higher
• Having degrees and certificates related to the profession
• Arranging work and coordinating with colleagues well
• Having at least 04 years working experience as the same position in 3 – 5 stars Resort/ resort
• Having high team spirit
• Having ability to orient guests, spirit of service

- 02 ngày nghỉ mỗi tuần
- BHXH theo mức lương thực tế
- Chính sách thưởng thâm niên
- 02 tháng thử việc hưởng nguyên lương
- Bảo hiểm chăm sóc sức khoẻ Suncare
- Chính sách thưởng, quà tặng, tri ân lễ – tết hàng năm
- Chính sách ghi nhận sự cống hiến & năng lực
- Mức lương cạnh tranh

Cập nhật gần nhất lúc: 2025-10-22 06:40:03