Travel Consultant & Customer Care Manager (B2C)

Dream Job Alert!
Salary up to $1200/month awaits! We are recruiting Travel Consultant & Customer Care Manager (B2C, ID 19379) for a Travel company
Sales & Revenue Management

Develop and implement sales targets for individual travelers (B2C segment) on a monthly, quarterly, and yearly basis.
Perform other reports and tasks as assigned by senior management.
Manage sales operations and promptly direct the resolution of business- related issues.
Monitor and analyze sales performance; prepare and present reports to upper management.
Collaborate with the Product Development team to design tour packages tailored to different customer segments.
Conduct market research to identify potential markets and monitor market fluctuations; analyze customer behavior and competitor activities to inform strategic proposals.

Team Management – Travel Consultants & Customer Service

Build consultation scripts, sales procedures, and customer care workflows based on tour product lines.
Evaluate KPIs, productivity, and service quality of team members to ensure professional customer service.
Recruit, train, and develop the Travel Consultant and Customer Service team.

Customer Service & Service Quality

Implement customer loyalty programs, including membership cards, rewards for returning clients, and satisfaction surveys.
Utilize CRM systems to manage customer data, monitor transaction history, and analyze customer behavior.
Ensure consistent customer experience, handle complaints and feedback in a timely and effective manner.
Oversee end- to- end customer service processes, from initial inquiries to post- sale support.

Cross- functional & Partner Collaboration

Liaise with the Product Development and Operations teams to design and optimize tour products.
Work with the Digital Marketing team to execute campaigns targeting individual travelers.

Process Management & Continuous Improvement

Oversee the effective execution of business plans, ensure service quality, and optimize operational processes.
Propose improvements to the sales system, pricing policies, promotions, and customer service programs.
Manage shared databases, build standard operating procedures (SOPs), and take full responsibility for the department’s operations.

College or University graduate
Minimum 5 years of B2C sales experience in the travel industry, including at least 2 years in a management role leading a B2C Sales/Consulting team
Female, Under 29 years old
Strong knowledge of the individual travel market, Inbound/Outbound tour products, accommodation services, and the airline industry

Salary Review/Annual Salary Increase
Salary: $1200++
Social Insurance
Other benefits discussed during the interview
Training and Development Program

Cập nhật gần nhất lúc: 2025-11-27 05:15:03