User Support - French Required

Maintain core business applications and websites:

Manage and verify the legal information of third- party vendors, including the creation and maintenance of vendor master data, and ensure the accuracy and validity of all information.
Manage user access rights and role.
Administer and update catalogs (suppliers, contracts, items).
Verify data and ensure proper integration within applications.

Analyze and resolve issues raised by users through ticketing platform:

Keep dashboards and reports up to date.
Build and maintain interactive guidance integrated into business applications.
Contribute to the internal knowledge base to support continuous improvement.
Provide timely solutions in compliance with SLA (Service Level Agreements).
Contact and communicate with users to clarify needs and issues.

Translate business documents between French and English to facilitate cross- functional collaboration.

Prior experience in customer/user support is a plus.
Good command of French (both spoken and written) is mandatory.
Proficiency in English is an advantage.
Strong customer- oriented mindset and problem- solving skills.
Who You Are:
Curious, proactive, and able to anticipate user needs.
Willing to challenge limits and apply critical thinking/IT logic to solve issues.
Communicative, responsible, and autonomous, while being a true team player with a collaborative spirit.

Professional, Open- minded and Creative Environment:

Great teamwork with Agile mindset.
International, friendly, proactive, supportive workplace.
Strong sharing culture to improve individual development.
Fostering mutual respect and understanding.

Individual Development:

Individual empowerment.
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
Extensive training and in- depth knowledge sharing sessions.

Special Care for Employee:

Work from home 2 days/ week.
Up to 2- month performance bonus.
100% salary on probationary period.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
Various attractive teambuilding activities and company trip.
Dell laptop and external monitor for your work.
Sport, personal activities sponsor.
Annual health check- up and premium health insurance for employee (and your beloved children after 3- working year).

Cập nhật gần nhất lúc: 2026-01-20 13:40:03