UX/UI Designer (Focus UX)

The UX will create written content that guides our users through digital products and experiences. As a UX Writer, you will collaborate with product design teams to craft intuitive, actionable, and easy- to- understand user experiences. This is an opportunity to bring your love of words and language, along with your passion for style, grammar, tone, and voice to a new role, to ensure that we communicate to our users in a clear, consistent, and user- centric manner while staying aligned with brand strategy and business objectives. This role reports to the Product Design Director.
Key Responsibilities
Summary

Collaborates with product and design teams to align on user experience and bring a copy perspective to page layout and visual design; serves as the digital communication expert for cross- functional teams.
Support digital product teams with expertise in content strategy and SEO
Ensure content complies with Citic’s digital products content guidelines and maintains platform- wide consistency.
Distill value props and desired actions down to short, actionable copy.
Work with content strategy, product designers, and researchers, to write and edit content for end- to- end journeys including screen flows, emails, error messages, and promotional content.
Help review content against the copy deck during QA testing.
Create a consistent end- to- end experience and ensure that digital content complies with brand standards, legal, and compliance.
Maintain digital style standards, including grammar, usage, tone, and branding; partner with Brand Strategy to align style guides where needed.
Write FAQ and self- service content.
Write clear, concise, engaging copy that guides users within a digital product and helps them interact with it, including microcopy, UI labels, menu labels, buttons, and headlines.

Required Qualifications and Skills

Three (3) or more years of experience creating user- focused digital content with superior writing, editing, and proofreading skills, including 1- 2 years of writing for PropTech or financial services.
A portfolio of relevant work including case studies and UX writing required for consideration.
The ability to help simplify user journeys by writing simple, clear, and concise instructions to guide users through transaction flows.
Experience developing content for emails, error messages and FAQs.
Bachelor’s degree in Vietnamese, Journalism, Technical Writing, UX Design, or related field. (preferred)
Superior editing and proofreading skills, as well as demonstrable professional experience writing UX content for various platforms.
Exceptional writing, communication, and presentation skills.
Plus:
A Business English Certificate is a plus.
Communicates the needs and expectations of the user effectively; uses data and user feedback to guide recommendations and content decisions.
Understands accessibility standards and provides guidance on element labels.
Understands business requirements and target audiences’ needs and advises on a communications strategy that serves both.

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Cập nhật gần nhất lúc: 2025-11-19 16:05:03