VINPEARL RESORT & GOLF NAM HỘI AN - Guest Relation Officer (Russian & English speaking, Vietnamese nationality)

• Be visible in the hotel lobby and other public areas, particularly during busy times. Main duties include the greeting and escorting of all guests patronizing our hotel, especially guests of Russian nationality.
• To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Dealing with requests, queries and questions in a fast and prompt manner
• Meet and greet VIP Guests and major corporate clients upon arrival. Responsibilities will include dealing with all VIP & Regular Guests to the hotel.
• Ensure that all Guest complaints are handled promptly and completely
• To anticipate guests’ needs and requests ensuring that their stay at the hotel is a memorable and magical one.
• Coordinate the services and special facilities provided to extended- stay Guests
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
• To assist in the translation/interpretation in guest’s situation where proficiency of the Russian language is required.

• Excellent listening skills
• Good interpersonal skills
• English Speaking
• Male/ Female (Vietnamese)
• Fluent in the Russian language- both verbal and written, with ability to translate into English
• Strong attention to detail

• Salary: highly competitive + bonus
• Health Insurance & other benefit as Company policy

Cập nhật gần nhất lúc: 2026-03-10 17:15:03