VIP Admin Executive

Prepare, organize, review, and maintain contracts, agreements, guest documents, and related administrative records.
Attend departmental meetings, briefings, and training sessions when required.
Maintain accurate departmental records, filing systems, and administrative documentation.
Monitor guest manifests, program details, billing records, and complimentary arrangements accurately and in a timely manner.
Ensure all complimentary offerings and guest requests comply with company policies, Casino marketing programs, and operational procedures.
Perform other administrative and operational duties as assigned by management.
Verify guest bills, invoices, and related charges prior to settlement and guest departure.
Follow Standard Operating Procedures (SOPs), company policies, and Casino operational guidelines.
Provide administrative and operational support to the International Marketing and VIP Services teams.
Support the preparation, opening, and closing of gaming programs and related administrative procedures.
Respond professionally and promptly to guest inquiries, requests, and internal coordination matters.
Handle guest issues or administrative discrepancies and escalate urgent matters to management when necessary.
Coordinate with internal departments, including Table Games, Cage, Hotel Operations, Transportation, and F&B, to ensure smooth operations and guest arrangements.
Coordinate hotel accommodations, transportation, F&B, golf reservations, and other guest arrangements as required.

Ability to communicate effectively in English, both written and verbal.
Maintain strict confidentiality regarding guest information, company data, and business- related documents.
Experience in document preparation, contract administration, billing verification, and record management would be an advantage.
Strong administrative, coordination, organizational, and time management skills.
Fluency in Mandarin, Cantonese, or Korean would be an added advantage.
Comfortable working shifts, weekends, and public holidays when required to support operational needs.
Excellent customer service mindset and problem- solving ability.
Good interpersonal and communication skills to work effectively with internal departments and external guests.
Ability to learn and effectively utilize Casino & Gaming systems for daily operational tasks.
Ability to prioritize tasks, meet deadlines, and work under pressure.
Proficient in Microsoft Office applications and administrative reporting.
Ability to think quickly, remain calm, and resolve issues with good judgment and professionalism.
Must maintain punctuality, professionalism, and a professional appearance at all times
Minimum Diploma or University Degree in Hospitality, Business Administration, Marketing, or related fields.
Minimum 1 year of experience in administration, customer service, hospitality, casino operations, or within a 4- or 5- star hotel/resort environment would be an advantage.
Ability to multitask and work efficiently in a fast- paced environment while maintaining accuracy and attention to detail.

Annual Leave/ Nghỉ phép năm
Health checkup/ Khám sức khỏe định kỳ
Competitive salary & benefits package/ Mức lương và chế độ phúc lợi cạnh tranh
Training & Development/ Đào tạo & Phát triển
Full salary, insurance and service charge during probation period/ Nhận đầy đủ lương, bảo hiểm và phí phục vụ trong thời gian thử việc
Salary review/ Xem xét điều chỉnh lương

Cập nhật gần nhất lúc: 2026-07-08 03:00:05