Thông tin liên hệ
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127 Phố Hình Lam Ly, Thôn Vương Ngà, Quận Miên Hải Phòng
[123job protected]
[123job protected]
03-03-2008
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
Trình độ học vấn
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Major: Hotel Management Oct 2010 - May 2013
- Sai Gon Tourism Vocational College
Major: English For International Communication Apr 2012 - Oct 2012
- Viet Nam USA Society English Centers - Hồ Chí Minh City
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
Assistant Front Office Manager May 2017 - Present
-In contribution to recommends budget, inventory controls, sales and business plans, and short/long term planning.
-Reports, investigates and resolves violations to internal controls, policies, procedures, standards and regulations.
-Unites associates in a common WIGs commitment to achieve and exceed guest's expectation goals to get high-ranking feedbacks.
-Impresses guests with quality and timely service in a pleasant and friendly manner following SOP.
-To work closely with management throughout the hotel and the other tasks was assigned by upper management.
Front Office Supervisor Oct 2016 - May 2017
-Assisting with guest complaints, take care and support GSA team to resolve problem when guest raise.
-Ensuring GSA staff can do smooth check in and check out, support guests to handle their request.
-To work with Front Office Manager on manpower planning and management needs.
-Be responsible in keeping our property safe and secure, to participate in any hotel activities related to Fire Life Safety.
-To conduct shift briefings to ensure hotel activities and operational requirements are known.
-To supervise front office operations during assigned shift .
-To perform another duties which may be assigned by the management by time to time.To set target for Upselling, Member Enrollment, Tripadvisor.
Guest Service Agent Jan 2015 - Oct 2016
-To take a check-in procedure promptly following hotel policy.
-To administer all reservations, cancellations and no-shows, in line with company policy.
-Dealing with late arrivals and assisting with early check-outs.
-To check out departing guests using the hotel’s accounting system and taking payment from guests in the form of cash or credit cards.
-Answering telephone inquiries promptly professionally, transferring calls on.
-Dealing with and resolving customer complaints.
-Assisting for all information the guests requested, also introduce some activities and destination in the city upon guest enquiries.
-Keeping up to date on all hotel products, services, pricing, promotional offers.
Long-term Internship in role of receptionist Jan 2014 - July 2014
Kỹ năng
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PHP
HTML
CSS
Chứng chỉ
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- Chứng chỉ Tin học
Hoạt động
Gợi ý: Các hoạt động bạn đã từng tham gia
Chiến dịch Mùa Hè Xanh 2017-10
- Tham gia phát quần áo, gạo cho các em vùng núi gặp nhiều khó khăn. - Tham gia xây dựng trường học giúp các e có được nơi học tậpGiải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
2013
Sở thích
Gợi ý: Một số sở thích cá nhân