Assistant Housekeeping Manager (Pre- Opening- Operation)
JUN 2016 -
Present
Main responsibilities:
- Ensure the highest standards of cleanliness, order and appearance of the Hotel in accordance with hotel.
- Manager all financial aspects of the operation including forecasting, budgeting, and inventory control.
- Organizes training programs for staff and conducts on the job training.
- Trains and instructs all staff concerned on proper handling and maintenance of all equipment Set up & preparation for training documents ( S.O.P and all other forms…) in Department.
Executive Housekeeper (Pre- Opening- Operation)
mar 2015 -
mar 2016
Main responsibilities:
- Play a vital role in setting up the Housekeeping department including reviewing/ creating manuals, discussing policies, procedures…Interview, collecting candidates and organizes training program for housekeeping department.
- Make plan to order equipment, materials…for HK department.
- Training for staff standard about housekeeping and all thing concern to department.
- Manager and make the report related, such as: minibar, amenities, chemical, laundry…and inventory monthly. Control the department’s expenses to a minimum level.
- Handle guest’s complain concern to department.
Acting Housekeeping Manager (Pre- Opening)
oct 2015 -
jan 2016
Main responsibilities:
- Supervise the daily operation of the Housekeeping Department.
- Supervise and guide the housekeeping staff, resulting in a clean and well maintained resort.Interview, train and supervise, schedule and evaluate staff.
- Advice to recruit Housekeeping staff to GM. Others duties.
Executive Housekeeper (Operation)
jul 2015 -
oct 2016
Main responsibilities:
- Responsible for the day to day management of associate working in the Department.
- Conduct daily briefings and weekly associate meetings.
- Responsible to constantly review and update Job Descriptions and Standard Operation ProceduresProviding an effective training to develop skills of all employees in this department to excel on the standard.
- Maintaining a cost effective roster system which responds to the occupancy level efficiently. - - Training employees to become multi-skilled in all facets of housekeeping and related departments.
- Ensure associates have adequate cleaning equipment and supplies to complete their job function, and ensure equipment is in working order.
- Control the department’s expenses to a minimum level.
Housekeeping Staff
mar 2015 -
jul 2015
Main responsibilities:
- Daily clean the guest rooms, public areas and prepare the amenities under Costa Crociere standards.
- Report the damaged items/ defects in guest room to Assistant HKM.
- Welcome and support guest during check in time.
- Receive the guest’s requests and report to concerned departments.
- Answer guest questions and support them as needed.
Housekeeping Supervisor (Pre- Opening)
jan 2015 -
mar 2015
Main responsibilities:
- Responsible for team’s activities inside outlet under control of Executive Housekeeper and support EH to prepare the pre-opening check list.
- Responsible for training staff under assignment of EH.
- Control the storage and support EH to finish setting up team (Complete PR & HK reports…).
- Handle complaints regarding housekeeping service and equipment to improve services.
- Contribute advices to perfect hotel service. Perform other tasks assigned by EH.
Housekeeping Supervisor (Pre- Opening- Operation)
apr 2014 -
jan 2015
Main responsibilities:
- Assign daily tasks for staff and supervise them to make sure that daily works are done effectively.
- Control and note all information in the logbook, remind staff to check logbook every shift.Make the daily worksheet for staff and regularly check during working day.
- Make the weekly & monthly roster for team.
- Control room amenities (mini bar, other assets…) closely to avoid waste.Make daily, weekly & monthly inventory report to make sure that store always provides enough amenities needs.
- Regularly check the items in the storage, laundry, uniforms… and report the items lost, missing items, damaged items and items found.
- Make monthly cost report: laundry report, minibar report, complementary report…and submit to Accounting Dept.
- Training new comers.Inspect all check-in rooms and check-out rooms with supervisors and pay attention much more on VIP room.
Housekeeping Supervisor (Pre- Opening- Operation)
aug 2013 -
apr 2014
Main responsibilities:
- Responsible for team’s activities.
- Make the weekly & monthly roster.
- Control room status, assign staff their duties and inspect regularly to ensure that staffs follow the standard of cleanliness.
- Ensure that cleaning quality at all the areas (from the guest room to the public) is the best all the time.
- Regularly check the items in the storage, laundry, uniforms… and report the items lost, missing items, damaged items and items found. Inventories stock to ensure adequate supplies.
- Prepares reports concerning room occupancy, payroll, and department expenses.
Room Attendant (Operation)
aug 2011 -
aug 2013
Main responsibilities:
- Clean guest rooms and prepare the amenities as standards.
- Clean public areas in boat and other tasks assigned by Manager.
- Report the damaged items in the guest room to maintain to ensure that the best service will be transferred to the guests.
- Clean & maintain the cleaning equipments to ensure that all of them are good all the time.
- Report immediately if there any damaged case happened.
- Perform other tasks assigned by Manager.
Waiter
jun 2011 -
aug 2011
Main responsibilities:
- Greeting guests at restaurant, take care of guests before ordering.
- Check daily meal orders & send to kitchen team.
- Order & give guests (walk-in) advice of meal/ cuisine.
- Take care of guests during meal time (Answer questions; Explain & deal with complaints...) to ensure that they are enjoying their meals and take action to correct any problem.
- Collect information of patrons to ensure they will be more happy next time at restaurant.
- Keep work place clean everyday.