Thông tin liên hệ
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689, Ấp Hoàn, Xã 14, Huyện Lạc Bình Dương
[123job protected]
[123job protected]
08-11-1984
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
Trình độ học vấn
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Major: Housekeeping Feb 2014 - April 2014
- SaiGonTourist Transport Corporation
- Housekeeping SOP, Procedure...
Major: Vietnamese study- Tour Guide 2008 - 2011
- Hung Yen College of Science & Technology
- About culture of Vietnamese, some others...
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
Assistant Housekeeping Manager (Pre- Opening- Operation) JUN 2016 - Present
- Ensure the highest standards of cleanliness, order and appearance of the Hotel in accordance with hotel.
- Manager all financial aspects of the operation including forecasting, budgeting, and inventory control.
- Organizes training programs for staff and conducts on the job training.
- Trains and instructs all staff concerned on proper handling and maintenance of all equipment Set up & preparation for training documents ( S.O.P and all other forms…) in Department.
Executive Housekeeper (Pre- Opening- Operation) mar 2015 - mar 2016
- Play a vital role in setting up the Housekeeping department including reviewing/ creating manuals, discussing policies, procedures…Interview, collecting candidates and organizes training program for housekeeping department.
- Make plan to order equipment, materials…for HK department.
- Training for staff standard about housekeeping and all thing concern to department.
- Manager and make the report related, such as: minibar, amenities, chemical, laundry…and inventory monthly. Control the department’s expenses to a minimum level.
- Handle guest’s complain concern to department.
Acting Housekeeping Manager (Pre- Opening) oct 2015 - jan 2016
- Supervise the daily operation of the Housekeeping Department.
- Supervise and guide the housekeeping staff, resulting in a clean and well maintained resort.Interview, train and supervise, schedule and evaluate staff.
- Advice to recruit Housekeeping staff to GM. Others duties.
Executive Housekeeper (Operation) jul 2015 - oct 2016
- Responsible for the day to day management of associate working in the Department.
- Conduct daily briefings and weekly associate meetings.
- Responsible to constantly review and update Job Descriptions and Standard Operation ProceduresProviding an effective training to develop skills of all employees in this department to excel on the standard.
- Maintaining a cost effective roster system which responds to the occupancy level efficiently. - - Training employees to become multi-skilled in all facets of housekeeping and related departments.
- Ensure associates have adequate cleaning equipment and supplies to complete their job function, and ensure equipment is in working order.
- Control the department’s expenses to a minimum level.
Housekeeping Staff mar 2015 - jul 2015
- Daily clean the guest rooms, public areas and prepare the amenities under Costa Crociere standards.
- Report the damaged items/ defects in guest room to Assistant HKM.
- Welcome and support guest during check in time.
- Receive the guest’s requests and report to concerned departments.
- Answer guest questions and support them as needed.
Housekeeping Supervisor (Pre- Opening) jan 2015 - mar 2015
- Responsible for team’s activities inside outlet under control of Executive Housekeeper and support EH to prepare the pre-opening check list.
- Responsible for training staff under assignment of EH.
- Control the storage and support EH to finish setting up team (Complete PR & HK reports…).
- Handle complaints regarding housekeeping service and equipment to improve services.
- Contribute advices to perfect hotel service. Perform other tasks assigned by EH.
Housekeeping Supervisor (Pre- Opening- Operation) apr 2014 - jan 2015
- Assign daily tasks for staff and supervise them to make sure that daily works are done effectively.
- Control and note all information in the logbook, remind staff to check logbook every shift.Make the daily worksheet for staff and regularly check during working day.
- Make the weekly & monthly roster for team.
- Control room amenities (mini bar, other assets…) closely to avoid waste.Make daily, weekly & monthly inventory report to make sure that store always provides enough amenities needs.
- Regularly check the items in the storage, laundry, uniforms… and report the items lost, missing items, damaged items and items found.
- Make monthly cost report: laundry report, minibar report, complementary report…and submit to Accounting Dept.
- Training new comers.Inspect all check-in rooms and check-out rooms with supervisors and pay attention much more on VIP room.
Housekeeping Supervisor (Pre- Opening- Operation) aug 2013 - apr 2014
- Responsible for team’s activities.
- Make the weekly & monthly roster.
- Control room status, assign staff their duties and inspect regularly to ensure that staffs follow the standard of cleanliness.
- Ensure that cleaning quality at all the areas (from the guest room to the public) is the best all the time.
- Regularly check the items in the storage, laundry, uniforms… and report the items lost, missing items, damaged items and items found. Inventories stock to ensure adequate supplies.
- Prepares reports concerning room occupancy, payroll, and department expenses.
Room Attendant (Operation) aug 2011 - aug 2013
- Clean guest rooms and prepare the amenities as standards.
- Clean public areas in boat and other tasks assigned by Manager.
- Report the damaged items in the guest room to maintain to ensure that the best service will be transferred to the guests.
- Clean & maintain the cleaning equipments to ensure that all of them are good all the time.
- Report immediately if there any damaged case happened.
- Perform other tasks assigned by Manager.
Waiter jun 2011 - aug 2011
- Greeting guests at restaurant, take care of guests before ordering.
- Check daily meal orders & send to kitchen team.
- Order & give guests (walk-in) advice of meal/ cuisine.
- Take care of guests during meal time (Answer questions; Explain & deal with complaints...) to ensure that they are enjoying their meals and take action to correct any problem.
- Collect information of patrons to ensure they will be more happy next time at restaurant.
- Keep work place clean everyday.
Kỹ năng
Gợi ý: Liệt kê danh sách kỹ năng của bạn
PHP
HTML
CSS
Chứng chỉ
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- Chứng chỉ Tin học
Hoạt động
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English: Good
- Interested in social activities, outdoor activities. Fluent in Vietnamese and can communicate in English.
- Currently working as a Housekeeping Manager in a 5 star hotel properly with related work experience for more than 6 years. A good trainer and a great leader.
- Able to creat standards, policies and procedures experienced in Hotel Pre-Opening.
Giải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
Sở thích
Gợi ý: Một số sở thích cá nhân
