Customer Success/Product Support Lead
Jul 2016 -
Present
Project: TestArchitect Client & TestArchitect for Visual Studio Project
Description: Main purpose of the project is developing new features as well as fixing existing bugs of TestArchitect product.
Domain: Support Engineer, Leader
Responsibilities:
• Have online/offline meeting, workshop to assist worldwide customers in using product quickly and properly, to guaranty customer satisfaction.
• Manage customers’ feedback in Freshdesk and report to upper managers.
• Troubleshoot issues and provide solutions.
• Follow-up with Dev and QA team to resolve customers’ issues.
• Design first-class demos to highlight those TestArchitect capabilities which can solve customers’ problems in the most optimum fashion.
• Coordinate necessary efforts to make all demos and evaluations successful.
• Create product materials such as how-to topics, best practices, sales training, and user training.
• Collect and transfer internal/external customers’ suggestions to Product team.
• Contribute product’s features, quality.
• Training.
Team size: 5 people
Project size: large
Senior Product Support Engineer
Feb 2013 -
Jul 2016
Project: TestArchitect Client & TestArchitect for Visual Studio
Description: Main purpose of the project is developing new features as well as fixing existing bugs of TestArchitect product.
Domain: Support Engineer
Responsibilities:
• Troubleshoot issues and provide solutions in Freshdesk.
• Coordinate necessary efforts to make all demos and evaluations successful.
• Collect and transfer internal/external customers’ suggestions to Product team.
• Contribute product’s features, quality.
Team size: 3 people
Project size: medium
QA Engineer
Feb 2013 -
Jul 2016
Project: TestArchitect Client & TestArchitect for Visual Studio
Description: Main purpose of the project is developing new features as well as fixing existing bugs of TestArchitect product.
Domain: Automation QA Engineer
Responsibilities:
• Fulfill assignments from direct superior. Complete assigned tasks on time with high quality.
• Determine test objectives through detailed analysis in order to automate features comprehensively.
• Develop, plan and implement automated test cases based on software requirements and technical understanding.
• Develop and extend the current test automation infrastructure to be more efficient, both in execution and reporting.
• Identify software capability and reliability by conducting functional, system, regression and performance tests.
• Ensure the quality of work is always higher or at least meets superior’s expectations.
• Verify whether the Application Under Test (AUT) works properly as designed (based on test requirements or system specification or test cases).
• Report testing status and test results (daily or/and weekly) to superior (project leader or direct manager) accurately and in a timely manner.
Team size: 10 people
Project size: large
Developer
Apr 2012 -
Aug 2012
Project: Clinic Management System
Customer: FPT University
Description: This project proposes to bring out an efficient system, which will help respiration clinic staff to manage patient clinic records. Users of the system will be staff (doctors & nurses) of respiration clinic. Clinic Management System will provide user abilities to store and search medical records, report by many fields such as illness, career, city… All these things will help users to save time and improve productivity.
Domain: Developer.
Responsibilities:
• Analyze the requirement
• Design database and Prototype
• Create store procedures
• Coding and fix bugs
Team size: 4 people.
Project size: medium.
Developer
Mar 2011 -
Sep 2011
Project: QUICKfit iPhone application.
Customer: Nautilus
Description: The Nautilus® QUICKfit Training Program utilizes the “time-under tension” training principles, along with Nautilus ONE®, Nautilus Nitro® Plus and the new Nautilus Nitro® EVO and NOVA strength machines. This results-driven and time-efficient program features ten progressive belt levels that provide challenging workouts, while guiding the user through a 63- or 90-second set with visual and audio prompts throughoutAlso available are workout calendar tracking features, equipment photos and video, as well as the ability to email your workout history.
Domain: Developer.
Responsibilities:
• Design database
• Coding and unit testing
Team size: 5 people.
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