#1217 Mẫu CV Customer Support Executive thiết kế chuẩn nhất 2025

Thông tin liên hệ

Gợi ý: Cung cấp đầy đủ thông tin như

179 Phố Ong, Xã 3, Quận Nhậm Thủy Nhi Long An

[123job protected]

05-06-2015

[123job protected]

Mục tiêu nghề nghiệp

Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man

I find myself a kind of optimistic, thoughful person. When confronting with a situation that arises, I choose a treatment that focuses on the essence of the problem, which is answer of these questions: How long does it take to process it? Does the solution require the co-ordination with other departments? Does the solution also partly help the whole organization to some extent?After 10 years of experience in domestic and foreign companies, I look forward to devoting my creativity, contributing to the breakthrough, freshness in the workplace.If your good company are looking for someone who is creative, willing to contribute, able to promote the initiative of colleagues, I might be the best one.

Trình độ học vấn

Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ

Major: Accounting Jun 2004 - Jul 2008

National Economics University
GPA: 7.65/10

Major: English 08/2013 - 10/2013

Australasian
Certificate of Teacher of English to Speaker of Other Languages (TESOL)

Kinh nghiệm làm việc

Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm

M&A Senior Associate Jan 2016 - Present

Main responsibilities:

- Prepare Information Memorandum/Proposal/Mandate letter for clients.

- Develop existing connection between financial advisors for more deal piplelines.

- Assist in the advanced analysis of Vietnam's macro economy with the objective of maximizing the firm's investment performance.

- Conduct in-depth industry analysis of selected sectors of the economy with a view to identifying investment opportunities.

- Liaise with other members of divisions of BIDV FDI Department to internally disseminate information about trends in the economy impacting specific investments or companies. - Prepare teasers of target companies for pitching to potential investors. Keep the portfolio of customers updated, remain the solid relationship with current target customers.

- Coordinate with third-party (legal entity, advisory firms, etc) to pitch the needs of divestment to foreign corporations. Prepare Financial Statement in full for easy reference. Handle the Q&A session (if any) between the potential investors and targets customers.

- Do Due Diligence of target customers at high level to provide the overall insights in regard to legal, operational, tax to potential investors.

Achievements and skill gained:

- Developed 45 deal pipelines of M&A transaction, in which maintaining concrete relationship with some of the largest financial advisors in Japan, Korea, Thailand...

- Time management skill

- Searching skill

- Customer Service skill

Customer Service Senior Executive Oct 2015 - Jan 2016

- Provide support and consultancy to BIDV's customers via phone and email.
- Identify customer needs and refer to other sales channels. Do cross-sale if available.
- Back up other teams when required
- Conduct outbound sale/customer care outbound calls, e.g. welcome call to new customers and get their feedback about the bank's services as per standard script.
- Ensure high quality service delivering to maximize customer satisfaction
- In charge of evening - night shifts as required.
- Attend the course of updated products/services of BIDV in monthly basis. Continually coordinate with other departments for clarifying the benefits of products/services.

Achievements and skills gained:

- Rate of excellent inbound calls, or outbound calls is 10% higher than average due to my own target set every business days.

- Proactive Listening Skill

- Problem-solving skill

- Office skill

- Management Skill

English Teacher Feb 2013 - Jan 2016

- Teaching communicative English to adult from beginner to intermediate level.
- Composing curriculum that suit the need of learners. - Finding potential customers, consulting the courses that fit their needs as well as their levels.
- Supporting customers during their work on how to use English appropriately in several incidents or whenever needed.
Achievements and skills gained:

- My biggest achievements is that my learners still love coming to my center to enhance their knowledge as well as skills in using English in higher-level class. After such a class, we become very good friends, we share a lot of things with each other, and I day-by-day learn from each and everyone of them.

Customer Service Executive Oct 2011 - Oct 2013

- In charge of building standard answers for requirements of customers before official grand opening of Vietinbank Contact Center as assigned in some sections (remittance, deposits, etc.).
- Provide support and consultancy to Vietinbank's customer via phone.
- Identify customer needs and refer to other sales channels. Do cross-sale if available.
- Ensure high quality service delivering to maximize customer satisfaction.
- Attend the course of updated products/services of Vietinbank in monthly basis. Continually coordinate with other departments for clarifying the benefits of products/services.

Achievements and skills gained:

- I was honored to be awarded as the most excellent employee at Contact Center in 2012.

- Listening Skill

- Problem Solving Skill

General Accountant Oct 2008 - Oct 2010

- Check documents before payment to suppliers. - Classification of purchased goods & service into inventories or cost/expense and make appropriate accounting entry.
- Issue accounting voucher and pass to chief accountant and correct it (if any).
- Prepare payment after getting approval and monthly confirm the Payable balance with suppliers.
- Book accrual expense monthly, prepare report on payable account
- Control every ingoing and outgoing of cash in bank account and petty cash fund
- Control all saving account and keep track of saving interest calculation payment from bank.
- Prepare assets check plan and conduct the check as planned. Make report to chief account of disposal and damaged assets. - Ensure the financial statement on monthly and quarterly basis correct, balance and in-full.

Skills gained:

- Detailed orientation skill

Kỹ năng

Gợi ý: Liệt kê danh sách kỹ năng của bạn

Office

Customer-oriented mindset

Logical thinking and creative

Languages

Chứng chỉ

Gợi ý: Các chứng chỉ bạn đã đạt được

Google Adwords Basics
Teacher of English to Speakers of Other languages (TESOL)
Skill Development for call assessment of Hoa Sao Group

Hoạt động

Gợi ý: Các hoạt động bạn đã từng tham gia

Porridge with love program Jan 2012 - Feb 2012

Blood donation campaign 2012 - 2017

Giải thưởng

Gợi ý: Thành tích và giải thưởng đã từng đạt được

Giải nhất tin học văn phòng 2017-10

Sở thích

Gợi ý: Một số sở thích cá nhân

Snooker, Music, Reading books, Drawings,

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