M&A Senior Associate
Jan 2016 -
Present
Main responsibilities:
- Prepare Information Memorandum/Proposal/Mandate letter for clients.
- Develop existing connection between financial advisors for more deal piplelines.
- Assist in the advanced analysis of Vietnam's macro economy with the objective of maximizing the firm's investment performance.
- Conduct in-depth industry analysis of selected sectors of the economy with a view to identifying investment opportunities.
- Liaise with other members of divisions of BIDV FDI Department to internally disseminate information about trends in the economy impacting specific investments or companies. - Prepare teasers of target companies for pitching to potential investors. Keep the portfolio of customers updated, remain the solid relationship with current target customers.
- Coordinate with third-party (legal entity, advisory firms, etc) to pitch the needs of divestment to foreign corporations. Prepare Financial Statement in full for easy reference. Handle the Q&A session (if any) between the potential investors and targets customers.
- Do Due Diligence of target customers at high level to provide the overall insights in regard to legal, operational, tax to potential investors.
Achievements and skill gained:
- Developed 45 deal pipelines of M&A transaction, in which maintaining concrete relationship with some of the largest financial advisors in Japan, Korea, Thailand...
- Time management skill
- Searching skill
- Customer Service skill
Customer Service Senior Executive
Oct 2015 -
Jan 2016
- Provide support and consultancy to BIDV's customers via phone and email.
- Identify customer needs and refer to other sales channels. Do cross-sale if available.
- Back up other teams when required
- Conduct outbound sale/customer care outbound calls, e.g. welcome call to new customers and get their feedback about the bank's services as per standard script.
- Ensure high quality service delivering to maximize customer satisfaction
- In charge of evening - night shifts as required.
- Attend the course of updated products/services of BIDV in monthly basis. Continually coordinate with other departments for clarifying the benefits of products/services.
Achievements and skills gained: - Rate of excellent inbound calls, or outbound calls is 10% higher than average due to my own target set every business days.
- Proactive Listening Skill
- Problem-solving skill
- Office skill
- Management Skill
English Teacher
Feb 2013 -
Jan 2016
- Teaching communicative English to adult from beginner to intermediate level.
- Composing curriculum that suit the need of learners. - Finding potential customers, consulting the courses that fit their needs as well as their levels.
- Supporting customers during their work on how to use English appropriately in several incidents or whenever needed.
Achievements and skills gained:
- My biggest achievements is that my learners still love coming to my center to enhance their knowledge as well as skills in using English in higher-level class. After such a class, we become very good friends, we share a lot of things with each other, and I day-by-day learn from each and everyone of them.
Customer Service Executive
Oct 2011 -
Oct 2013
- In charge of building standard answers for requirements of customers before official grand opening of Vietinbank Contact Center as assigned in some sections (remittance, deposits, etc.).
- Provide support and consultancy to Vietinbank's customer via phone.
- Identify customer needs and refer to other sales channels. Do cross-sale if available.
- Ensure high quality service delivering to maximize customer satisfaction.
- Attend the course of updated products/services of Vietinbank in monthly basis. Continually coordinate with other departments for clarifying the benefits of products/services.
Achievements and skills gained: - I was honored to be awarded as the most excellent employee at Contact Center in 2012.
- Listening Skill
- Problem Solving Skill
General Accountant
Oct 2008 -
Oct 2010
- Check documents before payment to suppliers. - Classification of purchased goods & service into inventories or cost/expense and make appropriate accounting entry.
- Issue accounting voucher and pass to chief accountant and correct it (if any).
- Prepare payment after getting approval and monthly confirm the Payable balance with suppliers.
- Book accrual expense monthly, prepare report on payable account
- Control every ingoing and outgoing of cash in bank account and petty cash fund
- Control all saving account and keep track of saving interest calculation payment from bank.
- Prepare assets check plan and conduct the check as planned. Make report to chief account of disposal and damaged assets. - Ensure the financial statement on monthly and quarterly basis correct, balance and in-full.
Skills gained:
- Detailed orientation skill
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