#17385 Mẫu CV Custumer Service Guest Specialist thiết kế chuẩn nhất 2024
Thông tin liên hệ
Gợi ý: Cung cấp đầy đủ thông tin như
7, Thôn Chiêm Thúy Hữu, Xã 06, Quận 07 Gia Lai
[123job protected]
[123job protected]
20-06-1998
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
Seeking an opportunity to work for an organization as a Program Assistant – Communication that will employ my ability and my experience to maximize its work and position in the industry
Trình độ học vấn
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Bachelor's degree SEP 2009 - SEP 2013
- INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY
- Trade and Tourist
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
Custumer Service Guest Specialist Jun 2018 - precent
- Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience - Supporting colleagues with peer learning, and being open to feedback from others.
- Positively participating in company events, and in weekly team meetings. - Promoting the Booking.com culture.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience - Supporting colleagues with peer learning, and being open to feedback from others.
- Positively participating in company events, and in weekly team meetings. - Promoting the Booking.com culture.
Front Desk Captain Oct 2015 - May 2018
- Planing schedule and supervising the work of other 7 Front Desk & Tour Desk employees. In addition, supporting FOM & Font Desk Assistant in training new staffs.
- Providing information regarding hotel policies and activities in response to queries both on the phone and in person.
- Supporting Reservation Department in helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the guests needs.
- Maintaining a 95% customer satisfaction rating in all of the time working, a covering categories such as friendliness, efficiency, helpfulness, and knowledge ability.
- Welcome guests on arrival and provide information regarding availability, room types and rates. Memorizing faces and names to ensure personalized service throughout guest stays.
- Recording guest comments or complaints referring customers to managers as necessary.
- Communicating with all hotel departments efficiently and maintain the function board in the hotel lobby.
- Providing information regarding hotel policies and activities in response to queries both on the phone and in person.
- Supporting Reservation Department in helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the guests needs.
- Maintaining a 95% customer satisfaction rating in all of the time working, a covering categories such as friendliness, efficiency, helpfulness, and knowledge ability.
- Welcome guests on arrival and provide information regarding availability, room types and rates. Memorizing faces and names to ensure personalized service throughout guest stays.
- Recording guest comments or complaints referring customers to managers as necessary.
- Communicating with all hotel departments efficiently and maintain the function board in the hotel lobby.
Room Attendant & Order Taker Mar 2014 - Apr 2015
- Completed cleanliness of 14 guest rooms per day and adjacent facilities.
- Observed precautions required to protect hotel and guest property; made the report incase damage, lost and found articles for supervisors.
- Supported in Order Taker position with handled all communication in and out of the Housekeeping Office to ensure a smooth running of the department.
- Ensured all of ambassador of Housekeeping Department follow the standard of Accor Group.
- Observed precautions required to protect hotel and guest property; made the report incase damage, lost and found articles for supervisors.
- Supported in Order Taker position with handled all communication in and out of the Housekeeping Office to ensure a smooth running of the department.
- Ensured all of ambassador of Housekeeping Department follow the standard of Accor Group.
Promotion Girl MAY 2013 - AUG 2013
- Advised clients select the appropriate milk products.
- Provided information about dairy products that customers want tochoose or using.
- Resolved customer complaints in the allowable range.
- Got along well with new customers and keeping the old relationships
- Provided information about dairy products that customers want tochoose or using.
- Resolved customer complaints in the allowable range.
- Got along well with new customers and keeping the old relationships
Kỹ năng
Gợi ý: Liệt kê danh sách kỹ năng của bạn
PHP
HTML
CSS
Chứng chỉ
Gợi ý: Các chứng chỉ bạn đã đạt được
- • Reservations and booking system experience• Customer services• Adaptability and responsiveness• Staff training• Good written and verbal communication• Making decisions and finding alternative solutions to problems• Time management • Ability to work on multiple projects simultaneously• Working under pressure
Hoạt động
Gợi ý: Các hoạt động bạn đã từng tham gia
Chiến dịch Mùa Hè Xanh 2017-10
- Tham gia phát quần áo, gạo cho các em vùng núi gặp nhiều khó khăn. - Tham gia xây dựng trường học giúp các e có được nơi học tậpGiải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
Giải nhất tin học văn phòng
2017-10
Sở thích
Gợi ý: Một số sở thích cá nhân
- Thích xem phim, chơi thể thao đặc biệt là đá bóng .
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