Telesales Management and Affiliate Assistance.
May 2017 -
Up to now
Main responsibilities:
Telesales:
- Handle outbound call to new registered member, introduce to them about the website/ Products/ Promotions and assist in case have any queries.
- Do a call to existing member who is disconnected for long time, find out the reason that cause they temporarily stop and record down feedback, in order to give the good assist and special promotion as well.
- Daily send SMS / internal messages to group member who just log in after sign up but don’t join yet, push them contact to discovery/deposit and place bet
- Do a weekly report base on my own data to leader , make sure all data is fully and correctly
- Do personal weekly plan base on weekly data, then send to leader to let them know what the tasks are in current week and what will handle in the next.
- Handle some offered task from superiors.
Affiliate (Aff):
- Assist existing Aff members any issues relate to their own acct, commission and collect all the feed backs/suggestion via call phone/ chatting apps.
- Research potential customers who wanna join affiliate system by surfing on these website/ forum that have concern relate to website products (sports, casino, Slot, Lottery etc.). Acting and chatting with them as a member in there, introduce and push them join with our website. Comment and collect more contact info to connect then offline hunting via SMS/email, etc.
- Building up a website, landing pages to attract more gambling member come to join and then convert them become Aff customers as well.
- Base on personally relationship to looking for more customer
- Verification the commission cut off listed before release it out
- Monthly report to HOD
Senior Account Executive
Apr 2015 -
Sep 2016
Main responsibilities:
- Delivering strategic insight and advice to clients in order to help them achieve their communications objectives.
- Ensure all clients are well versed with iSentia products and keeping them refreshed via email or phone.
- Helps in ensuring all relevant departments within iSentia are aptly briefed on client’s needs and changes
- Ensures compliance with iSentia values, policies and standards, and ensures compliance will all local statutory requirements.
- Ensuring High Quality and relevancy for Internal & External Reporting
- Provide an outstanding client experience across your portfolio
- Support client retention and renewal processes
Customer Service executive
Jun 2014 -
Apr 2015
Main responsibilities:
- Monitoring and assist Cs team once have any problem relevant to all the thing of QA, website, products, procedure, etc.
- Handle email and accompany with related department such as: Settlement, Compliance, marketing.. to solve member problem.
- Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities.
- Assist the SEO/ Forum/ Marketing Leaders to post forum threads, monitor and report competitors' threads, response positively to negative image forums threads
Telemarketing Officer
Aug 2012 -
Jun 2014
Main responsibilities:
- Handle inbound call , following up remaining client and welcome call to new client
- Assist the marketing team inform bonus to invited member , offer other bonus to special client in special period
- Assist member via phone since they have problem with deposit ,withdrawal and anything related to company products
From: 6/2011 To: 08/2012 (Customer Service Officer)
- Handles all members queries/complaints via live chats, emails, other company communication tools in the specific area or market/language coverage professionally;
- Promotes products and provide quality services to achieve market dominance; - Identify clients with specific needs and forward their concerns to the appropriate department or manager.
- Handle some offered task from superiors
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