#13758 Mẫu CV OPeration & sales ; customer SERVICES executive thiết kế chuẩn nhất 2024

Thông tin liên hệ

Gợi ý: Cung cấp đầy đủ thông tin như

7 Phố Lục Trâm Vĩnh, Ấp Diệp Kiên, Huyện Ngọc Miên Hồ Chí Minh

[123job protected]

[123job protected]

09-02-1997

[123job protected]

Mục tiêu nghề nghiệp

Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man

-Applying all gathered experiences about Tourism, and Administrative Skills , in order to build up strong, developing fully integrity services, with creativeness .-Gaining achievements in all tasks, strengthen,growing up company image and customers confidence. -Realizing my dreams : to have lots of foreign business trips, vacation time to spend for travelling, and good relationships with people around me.

Trình độ học vấn

Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ

Field of Study : Hospitality & Tourism oCT /2008 - MAY /2010

  • SHMS - Swiss hotel management school (LEYSIN, sWITZERLAND)
  • Graduated Level :  A Level - Bachelor Degree

Kinh nghiệm làm việc

Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm

APPRENTICE + OFFICIAL STAFF jAN 2011 - MAY 2013

- Learn by heart & following up all guided tasks issued by manager in tour processes + included making plans & developing sales ideas in Media tools : telesales, Facebook, Youtube. Contacting partners and carrying out all tasks of tour Operator department.- Practicing PR skill by writing web and blog articles, posting an copy-writing of those tour related news, articles to company website . - Submit bidding price quotations of incentive (MICE) tours and FIT tours guests, , referencing tour services.-Making individual/ tour visa process for inbound/outbound guests

EVENT, TEAM-BUILDING & TOUR SALES STAFF JUL 2013 - JUNE 2015

-Planning & implementing sales-PR services of new generated department --Telesales, Direct sales, script-writing & editing, presenting tour & event,translating & interpreting documents, balancing price quotations, negotiating & bargaining services with representative parties of customers , - Customer care .-Referencing organizing area, implementing tour & event programs, customer cares processing, administrating team building & event tasks -Evaluating SWOT,PLOT after works done, setting up database for making administrating systems , updating services information frequently.-Making individual/ tour visa process for inbound/outbound guests

PR-MARKETING STAFF jul 2015 - sept 2017

-Making PR& Marketing plan for attracting guest by media articles on Facebook,website, holding concurrently running events.-Supporting sales staff to update customer information, announcing customers changes, & reminding customers about tour services. Handle service-level agreement (SLA) tasks- Designing , printing all press, brochure, banner, backdrop,holding concurrently translating & interpreting documents as secondary taskscoordinating & supporting each other in work and life. -Making individual/ tour visa process for outbound guests

OPERATION & CUSTOMER CARE STAFF SEPT 2017 - RECENT

-Making PR& Marketing plan for attracting guest by media articles on Facebook,website, holding concurrently running events.-Supporting sales staff to update customer information, announcing customers changes, & reminding customers about tour services. Handle service-level agreement (SLA) tasks- Customer care (towards individual clients and company B2B, B2C...)-Making individual/ tour visa process for outbound guests

Kỹ năng

Gợi ý: Liệt kê danh sách kỹ năng của bạn

Communication with customers & business partners

Presenting & Administrating Tasks

Computing Skills (Office & Media)

English

Chứng chỉ

Gợi ý: Các chứng chỉ bạn đã đạt được

  • *Bachelor Degree in Hospitality & Tourism - qualified by SHMS
  • *Computing : Using Photoshop over 3 years, Office since 7 years old.
  • *Sales & Operation Certification Class : qualified by Vietravel Training Center

Hoạt động

Gợi ý: Các hoạt động bạn đã từng tham gia

SWISS HOTEL MANAGEMENT SCHOOL (trường shms) 2008 - 2010

- Learning knowledge  and all real experiences of works in Hospitality Management in one of the best School in Europe. -Applying studying & reasoning knowledge into solving problems generated in practical cases happen in field of study. - A year is divided into 6 months of theory class examination  - 6 months internship (annual)

hospitality.vn - HOSPITALITY NETWORK 2010 - 2013

-Building up network of Hospitality Society in Vietnam -Supporting jobs, knowledge, guidance & building up strong relationships with communities.

PhUOT.VN 2013 - recent

Questioning, personal advising, supporting community, connecting network of those young and those who have indulge in discovering world by themselves without using traditional tour packages.

Giải thưởng

Gợi ý: Thành tích và giải thưởng đã từng đạt được

The most hardest & effectively contributing staff for Event Department -Vietravel 2014

Sở thích

Gợi ý: Một số sở thích cá nhân

Reading books, Spending time for customers, Having inquiring mind in everything about life & further discussions with people by English, Visiting many places, Trying international cuisine  & experiencing ethnic cultures., Attending social activites, Investment, Shopping, Adventuring & Discovering, Photograph , Brand-storming to organize, create interesting things.,
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