#12858 Mẫu CV process executive (viet)-customer support thiết kế chuẩn nhất 2025

Thông tin liên hệ

Gợi ý: Cung cấp đầy đủ thông tin như

2042 Phố Phạm Khoa Tiến, Phường 3, Huyện Lý Băng Đà Nẵng

[123job protected]

22-07-2017

[123job protected]

Mục tiêu nghề nghiệp

Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man

An enthusiastic and hard-working individual wishes to secure a position of a Customer Service Executive at an overseas Travel Agency where my relevant work experience in online sales, reservations and customer services will have more chances to improve and benefit the business as well as contribute to its success in the future.

Trình độ học vấn

Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ

Major: English (Translation & Interpretation) - Bachelor’s Degree: Bachelor of Arts (BA) 2010 - 2014

The University of Foreign Languages Studies – The University of Danang
Degree Classification: Very Good - Accumulated GPA: 8.46/10 = 3.55/4 (top 20 of 400 students in English Department)

Kinh nghiệm làm việc

Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm

E-Commerce cum Marketing Communication Executive aug 2018 - present

Main responsibilities:
Apart from those of an E-commerce Executive, there are Marketing Communication Executive responsibilities as follows:
- Assist in developing the press release, collaterals and prepare communications materials for respective departments.
- Manage content, updates websites, social network sites, and media inquiries.
- Support to facilitate and implement marketing and PR plan.
Achievements:
Obtained knowledge regarding: (In addition to the previous work)
- Extranet: Rakuten, Hotelbeds, Mytour, etc.
- Channel Manager: Fastbooking (and its other products)

E-Commerce Executive jul 2017 - jul 2018

Main responsibilities:
- Set up & maintain OTA Extranets: ensure precise property information, photos, policies, rate plans, prices, promotions, packages, campaigns, etc. uploaded and monitored.
- Manage channel manager (ensure rates and availability distributed to OTAs and bookings received from OTAs timely and correctly) and brand.com website's content.
- Monitor OTAs production and OTAs reports (monthly report, commission, etc.).
- Check bookings' rates, details, terms & conditions; follow up payment; deal with special cases/ requests.
- Monitor guest's reviews on OTAs and ensure customer satisfaction before, during and after guests stay.
Achievements:
Obtained knowledge regarding:
- Extranet: Agoda, Booking.com, Expedia, Ctrip, Traveloka, H.I.S, GTA, etc.
- PMS: Opera, Smile.
- Channel Manager: SiteMinder, RateGain.
- Booking Engine: BookingButton (SiteMinder), Roiback/CRS.

Reservations Executive Mar 2017 - MAY 2017

Main responsibilities:
Apart from those of a Reservations Officer, there are E-commerce responsibilities as follows:
- Ensure successful launch, implementation, and operations of rates, packages or special offers on websites and GDS.
- Manage content, updates websites’ and improves customers’ experience in websites interaction.
- Answer customers' inquiries and achieves goals and customer satisfaction.
- Coordinate with Sales & Marketing in the distribution network and multi-channel promotions.
Achievements:
- Received basic training and got to explore a new exciting field of Hotel & Hospitality Industry.

Reservations Officer aug 2015 - MAR 2017

Main responsibilities:
- Be responsible for taking reservations over the telephone, email or internet and entering into the PMS timely and accurately as well as explaining hotel services and facilities in a positive manner.
- Be responsible to maximize hotel revenue with up-selling of room types and services.
- Ensure knowledge and update of reservation systems available and is fully conversant with rates, packages and any special offers available.
Achievements:
- Being selected as Employee of the Month twice in 2 years (for May 2016 and February 2017).

One-time Interpreter/Translator (in March 2016 and May 2015) 2015 - 2016

- For the annual Humanitarian Medical Program in Danang city carried out by Vets With A Mission (VWAM) - a non-governmental organization in partnership with the Vietnam Union of Friendship Organizations of Thua Thien Hue.
- Translating for and assisting doctors, nurses and medical team in general in the humanitarian medical program with helping people in rural area (Hoa Bac, Hoa Vang).
Achievements:
- Received Certificate of Participation.

Kỹ năng

Gợi ý: Liệt kê danh sách kỹ năng của bạn

Language - English

Microsoft Office

Language - Korean

Teamwork

Independent Work

Problem Solving

Organization

Time Management

Chứng chỉ

Gợi ý: Các chứng chỉ bạn đã đạt được

Chứng chỉ Tin học

Hoạt động

Gợi ý: Các hoạt động bạn đã từng tham gia

Study USA Higher Education/ International Education Fairs in Danang

- At Capstone Vietnam Fall 2015 StudyUSA Higher Education Fair in Danang. (October 2015)
- At Capstone Vietnam Spring 2015 StudyUSA Higher Education Fair in Danang. (March 2015 )
- At VNIS AccessUSA Fall 2014 International Education Fair in Danang. (September 2014)
- At Institute of International Education (IIE) Vietnam’s U.S. Higher Education Fair in Danang. (October 2013)

PopoDoo English Center Danang Mar - May 2014

- Had been part-time English tutor for High school and Secondary school students since 2012.
- Doing Internship at Popodoo.

Giải thưởng

Gợi ý: Thành tích và giải thưởng đã từng đạt được

Giải nhất tin học văn phòng 2017-10

Sở thích

Gợi ý: Một số sở thích cá nhân

Painting, drawing, doodling, hand-making., Taking part in social activities and voluntary works.,

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