Customer Service Manager cum Office Administrator
Jun 2017 -
Jul 2018
Main responsibilities of Customer Service Manager:
- To manage and monitor the operations in support of resales & leasing done at Company.
- To ensure all salespersons comply with all policies, rules and regulations, when doing real estate works.
- To deal and serve directly with customers either by email, telephone, electronically or face to face.
- To organize workflow for agents to meet customer timeframes and keep records of customer interactions and transactions
- To record details of inquiries, comments and complaints of customers
- To provide feedback on the efficiency of the customer service process
- To assist in the supervision and management of staff and salespersons’ records, data, documentation, claims, benefits, etc.
- To support and assist in the management, monitoring and administrative requirements on projects including resale & leasing documents.
- To document and update clear procedures for operations and administration for all to comply.
- To prepare Monthly report for Resale & Leasing on weekly meeting. - To churn out any other reasonable reports for management decision making, evaluation and control.
- To assist in the development and implementation of the new management system.
- To cover the administration matters, especially project admin in the absent of the Admin Manager.
Administrator cum Customer Service
Nov 2014 -
May 2017
Main responsibilities:
- To manage office supplies stock and place orders
- To prepare regular reports on expenses and office budgets
- To maintain and update company databases. Organize a filing system for important and confidential company documents
- To answer queries by employees and clients. Update office policies as needed
- To maintain a company calendar and schedule appointments. Book meeting rooms as required. Arrange travel and accommodations. Schedule in-house and external events
- To distribute and store correspondence (e.g. letters, emails and packages)
- To prepare reports and presentations with statistical data, as assigned.
- Some legal works: advertising permits, fire protection, environmental reporting, ...
- Making plan & manage the market research, Market survey & consulting projects
- Day-to-day contact with all targeted governmental departments, local media & businesses and potential customers
Event Coordinator
Jul 2013 -
Oct 2014
- Planning for program, writting script, building team building/ event program.
- Running program: prepare for the logistic, manage whole program and make sure everything will be happen as designed script.
Achievements and skills gained:
- Be assessed positively by the Director: dynamic, creative, hardworking and responsible to the job.
- Have chance to meet many kind of people, foreigner from many countries and learn about their cultural
- Improve English Communication Skill.