Thông tin liên hệ
Gợi ý: Cung cấp đầy đủ thông tin như
4316, Ấp 5, Thôn Điền Lý, Huyện Tòng Thụy Hạ Tây Ninh
[123job protected]
[123job protected]
25-12-2004
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
Trình độ học vấn
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Major: electrical - Intermediate October 2004 - May 2006
- Industrial University Of HCM City
- Head office: 12 Nguyễn Văn Bảo, Ward 4, Gò Vấp Distric, HCM City
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
Customer service manager - management staff: 25 people Septemper 2016 - Present
- Follow the order from the ecommerce platform: lazada, shopee,sendo... cooperation with sales handing order when there is an error.
- Update and train new staff about the information concerned (ex: promotion information, delivery information, new process ...)
- Advices or deal directly with the complaints of the complainants beyond the handling competence of the Team leaders and approved the documents for goods return.
- Establish indicators for each department and support the team leader pass achieve that goal.
- Write supplements, modify operating procedures.
- Evaluate employee monthly rankings for all staff members - identify gaps in knowledge / skills...and improvement them.
- Planning human resources for customer care department quarterly.
- Directly reporting to the CEO one a weekly
- Survey and evaluation of customer feedback.
Recognition and Gains:
- After the rearrangement in 2017, some uneemployees were reduced (including 4 employee and 1 team leader) - when the number of orders did not decrease - optimize resources
- Service level increased (from 85% up to 90%)
Team leader - management staff: 10 people January 2016 - Semtemper 2016
- Update and training new information (ex: new promotion, delivery, inventory…)
- Support/coach staffs to solve problem difficulties/ special cases - - Follow staff after coached
- Appraise staff’s performance and handle staff’s complaints from customer
- Make report to call center manage
- Approved schedule request of staff
- Control/check working shifts/break time
- Make weekly plans for my team
- Making and buliding the customer service process, training staff for their customer service jobs
- Push target, buliding activity motivate telesale.
- Together head logistic department check and slove complaint about shiper.
Award: increase 10% revenue in the last 6 months.
Quality Assurance and Trainer February 2013 - December 2015
- Training newbies.
- Export record, listen record and coacing agent if they have mistake.
- Support/coach staffs to solve problem difficulties/ special cases
- Follow staff after coached
- Appraise staff’s performance and handle staff’s complaints from customer.
- Support/coach to solve problem difficulties/ special cases for team leader.
Award: to be promoted to Project manager
Team leader - management staff: 10 people February 2012 - January 2013
- Update and training new information (ex: new promotion, delivery, inventory…)
- Support/coach staffs to solve problem difficulties/ special cases - - Follow staff after coached
- Appraise staff’s performance and handle staff’s complaints from customer
- Make report to call center manage
- Approved schedule request of staff
- Control/check working shifts/break time
- Make weekly plans for my team
- Making and buliding the customer service process, training staff for their customer service jobs
- Push target, buliding activity motivate telesale.
- Together head logistic department check and slove complaint about shiper.
Team leader - management staff: 20 people December 2007 - January 2012
Team leader customer services for Vietnamobile project, this is mobile communication network at Viet Nam with GSM technology. It looks like Viettel, Mobiphone. I worked as call agent and then a team leader.
Main responsibilities:
- Update and training new information for staffs
- Support/coach staffs to solve problem difficulties/ special cases
- Follow staff after coached
- Appraise staff’s performance and handle staff’s complaints from customer
- Check system to control log in/log out of staffs
- Answer email for client
- Make report to call center manage
- Approved schedule request of staff
- Control/check working shifts/break time
- Make planing team’s for weekly
- Motivate staff for problem difficulties.
Beside I have 2 month Team Leader Telesale (concurrently from July to Sep-2011)
Achievements: Top the best supervisor of year 2010
Position: Agent (From: December 2007 to: April 2009)
Main Duties: I received call customer and answer any question about product & services Vietnamobile of them.
Achievements: 3 times top the best agent 2009
Kỹ năng
Gợi ý: Liệt kê danh sách kỹ năng của bạn
Office
Logical thinking and creative
Public speaking
Leader ship
Team player and independent
English skill
Training
Adaptability
Time Management
Chứng chỉ
Gợi ý: Các chứng chỉ bạn đã đạt được
- Leadership Certificate issued by Teleperformance Vietnam.English Certificate with level B issued by Nguyen Tat Thanh College.
Hoạt động
Gợi ý: Các hoạt động bạn đã từng tham gia
Chiến dịch Mùa Hè Xanh 2017-10
- Tham gia phát quần áo, gạo cho các em vùng núi gặp nhiều khó khăn. - Tham gia xây dựng trường học giúp các e có được nơi học tậpGiải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
Promote to manager position for Abbott project out sourcing by Focus Asia in 2014.
2014-2015
Sở thích
Gợi ý: Một số sở thích cá nhân
