Assists ManagementInspect grooming and attire of staff, and rectify any deficiencies.Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and...
Maintain a high- profile presence in the lounge, building strong relationships with VIP and long- stay guests, anticipating their needs, and personalized preferences.Maintain strict adherence to food...
Mô tả công việcPhát triển Kinh doanh: Phối hợp chặt chẽ với Quản lý Sảnh trong việc lập kế hoạch và triển khai các chương trình khuyến mãi, sự kiện đặc biệt sáng tạo nhằm thu hút khách hàng, tăng...
Kiểm soát chất lượng đồ ăn, đồ uống, set- up, vệ sinh, trang thiết bị và hình ảnh tổng thể tại khu vực Club Lounge.Quản lý và điều hành toàn bộ hoạt động hằng ngày tại khu vực Club Lounge, đảm bảo...
Handle guest inquiries, feedback, and complaints with professionalism.Ensure staff follow SOPs and brand standards.Manage all daily operations of the Executive Lounge, including breakfast, afternoon...
Operations ManagementConduct opening and closing checks in accordance with established procedures.Maintain a welcoming, elegant, and professional atmosphere throughout the Lobby Lounge.Assist in...
Assist in managing budgets, costs, inventory, and departmental reportingSupport performance management, training, and staff development (reviews, coaching, succession)Support the Director of Guest...
Operational Excellence & Service Quality- Maintain the physical environment of the Lounge, ensuring it remains a pristine, quiet, and exclusive sanctuary for guests.- Ensure all service...
Primary ResponsibilitiesMonitor inventory levels and coordinate with suppliers for food, beverage, and amenities.Track sales, analyze performance metrics, and develop strategies to increase...
As a Executive Lounge Manager together with your Head of department, you are responsible for your department to deliver an excellent guest experience and follow Hilton standards.You are the first...
• Create a positive guest experience by delivering a high level of drinks and service and ensuring all staff engage guests to understand their needs and exceed expectations.• Other tasks will be...
