03 Field Service Engineer (FSE) FORD Vietnam Limited

The position is outlined in the following:
Provide technical support.
• Provides other support in areas such as technician hand- on training, tools/equipment and workshop process improvement.
► The FSE also monitors root cause, recommendation information for dealerships and follow- up as needed.
• Identify and document root cause of repair assistance requests assigned for handling.
• Follow the Technical Support Process, the FSE provides technical assistance for concerns that dealership has been unable to fix it (remotely assistance, on- site assistance).
► Communicate root cause and any related recommendations to dealer’s management and appropriate regional team members.
• Prevent repeat repair.
Technical communication.
Field Service Engineers (FSE) need to be proactively in Technique operations, included:
• Sharing the solutions to improve technical concerns or/and prevent the issues arising from the market.
• Connect working teams (Dealership, Plant Engineering team, Regional Technical teams, ...).
• To develop the Technical Bulletin and new concern instructions to improve Fix It Right the First Time (FIRFT).
• Organizing Technical Consultations/Technical Workshop.
Expand the overall repair capability/Dealer Development.
• Periodically evaluate the technical service health (Service shop process, Essential special tools, Service shop tools and equipments, ...) to get opportunities for improvement at the dealership.
• Develop the plan to improve technician competence.
• Implement/monitor key processes that needed to support proper diagnosis and repair.
• Coaching dealer’s Shop Foremen & Technicians.
• Ensure dealer’s technicians under its management to attend the training courses and achieve level mixed as target.
Customer satisfaction
• Helping dealerships finding opportunities for improvement in their repair / technical / customer handling processes (FIRFT) and assisting them with making the improvements.
• Providing timely response and accurate repair assistance.
• Meeting with customers, when necessary, to help resolve technical concerns they may have with their vehicles.
• Manage the technical report for the root cause of vehicle concerns.
Any other tasks as assigned by direct Supervisor or Head of Department.

REQUIRED BACK- GROUND/ EDUCATION
• Graduated from University with a major in Technical Automotive Engineering.
QUALIFICATIONS
• Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).
• Good at customer satisfaction- oriented mindset.
• 3- 5 years of working experience in automotive field service.
• Creative, teamwork, careful and capable to learn new concepts.
• Driving license B2 class or higher with experience.
• Good communication and interpersonal skills (negotiation, coordination, presentation…).
Working location: Da Nang city

Fixed 13th month salary and annual incentive bonus

Mobile allowance

Job car for business and family usage

Cập nhật gần nhất lúc: 2024-04-03 13:41:08