125709 - Customer Service Manager - Service

- Work Location: Binh Tan District, HCMC- Monthly Salary: 20,000,000～30,000,000VND
Delivery Operations Management
• Supervise delivery operations:
- Ensure soiled- linen collection and clean- linen delivery are carried out correctly and on time.
- Assign and monitor the tasks of delivery staff.
- Develop delivery plans and schedules for hospitals/partners.
• Control delivery processes:
- Monitor the counting, sorting, and handling of laundry items at delivery points.
- Track and promptly resolve arising issues such as shortages, losses, or damages.
- Inspect packaging quality, transportation conditions, and linen condition before delivery to customers.
• Manage delivery personnel and equipment:
- Train and guide new staff on delivery procedures.
- Propose additional manpower or materials when necessary.
- Manage trolleys, transport equipment, and supporting tools at hospitals.
Customer Service Management
• Receive and handle complaints:
- Analyse root causes and coordinate with relevant departments to provide solutions.
- Report and propose process improvements to enhance customer satisfaction.
- Receive feedback from hospitals/partners regarding laundry service quality.
• Manage contracts and service commitments:
- Cooperate with other departments to meet additional requests from hospitals.
- Monitor the implementation of service contract terms.
- Ensure service quality and output meet agreed commitments.
• Build customer relationships:
- Conduct regular or ad- hoc meetings to discuss service quality.
- Collect and analyse customer feedback to improve services.
- Maintain good relationships with linen storage managers and related departments at hospitals.
• Internal management and reporting:
- Prepare periodic reports on customer service operations and propose improvement measures.
- Coordinate with delivery, production, and management teams to resolve operational issues.
- Organise training for customer service staff on communication and problem- solving skills.
*The role requires travel to hospitals within Ho Chi Minh City and nearby provinces (currently includes a hospital in Binh Duong).
*Travel frequency depends on hospital schedules and operational needs.

・Languages: English or Japanese – Business level (for work communication)
・Age: Any
・Education: College or University degree in Business Administration, Logistics, Industrial Management, or related fields.
・Gender: Any
・Experience: Minimum 3–5 years of experience in logistics or customer service, including at least 2 years in a managerial role.
・Hard Skills:
- Strong problem- solving and customer complaint- handling skills.
- Basic understanding of service contract management, transportation, and warehouse operations.
- Team management and operational planning.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and logistics/CRM software.
・Soft Skills:
- Excellent organizational abilities; able to work independently and in teams.
- Strong leadership, communication, and negotiation skills.
- Service- oriented mindset, patience, and strong attention to detail.

・ Ability to work flexibly.
・Familiarity with Japanese corporate culture.
・Experience in industrial laundry or hospital service operations.
・Certificates in logistics management or customer service are an advantage.
・Ability to use both English and Japanese fluently.

NOTICE:

Only shortlisted candidates will be approached by RGF&039;s consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto- email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!

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Cập nhật gần nhất lúc: 2025-12-13 01:30:03