1St Level Solution Expert

- Provide advice and guidance to customers via call, e-mail(inbound / outbound)
- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
- Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
- Achieve the individual and service key performance indicators
- Strive to continuously develop and improve the processes and service to always ensure the best customer experience

- Advance or higher English language level (verbal & written)
- Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
- A natural communicator, adapting your style to each customer
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Flexibility in hours of work/shift pattern
- Ideally having already experience in a customer service environment

13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year

Cập nhật gần nhất lúc: 2023-03-17 19:15:18