Job Details
Job Code: 61874
Position: Customer Service Sales Engineer
Responsibility
Ø Research and identify potential customers;
Ø Collaborate with sales teams to promote products and to provide sales support;
Ø Carry out trouble shooting and repairs as necessary;
Ø Confer and negotiate with suppliers to find material or equipment to meet production requirement;
Ø Keep records of transactions, generate sales reports and forecast;
Ø Explain specifications or requirement of work order to the operator;
Ø Co-ordinate with customers for the maintenance work;
Ø Review, improve, update maintenance practices to be in line with industries best practices;
Ø Create quotations or sales contracts;
Ø Observe and monitor the operation of machine to ensure that the opeator conform to processing standards;
Ø Maintain operations data, such as time, production, and cost records, and prepare management reports of production results;
Ø Prepare written reports in full details of the service activities of the trouble process;
Ø Visit customer to show presentation, samples, catalogues, of our product (Rolls, Dies, Refurbishment service, etc.), inform them about our advantages, pricing and availability;
Ø Develop sales plans to introduce products in new markets;
Ø Determine production requirement, plan and establish work schedule, assignment and production sequences to meet goals;
Ø Receive the order from customer;
Ø Inspect materials, products, or equipment to detect defects or malfunctions;
Ø Develop innovative solutions to complex technical problems that arise during start-up;
Ø Plan or estimate material, tools or equipment to meet production requirement;
Ø Calculate the price based on production costs;
Ø Plan and modify product configurations to meet customer needs;
Ø Set up a maintenance schedule;
Ø Commission new Buhler equipment ;
Ø Plan and organize plant and equipment inspection, servicing program;
Ø Any other duties as assigned by upper Manager.
Ø Direct and coordinate the activities of workers engaged in the production, such as inspectors, machine setup or adjustment, and fabricators;
Ø Prepare and deliver technical presentations that explain products or services to customers;
Ø Provide training to customers;
Ø Check and supervise maintenance of machine;
- Working location: Dong Da, Ha Noi- Monthly Salary: 1000～1200(USD)
