ABOUT DOCQUITY
Docquity connects healthcare professionals to help them be more collaborative, productive, and impactful and partners with companies to reach, educate and gain insights. Docquity has more than 350,000 healthcare professionals and has offices in India, Indonesia, the Philippines, Malaysia, Singapore, Thailand, Vietnam, and Taiwan.
Docquity is Southeast Asia’s largest professional community of healthcare professionals. Our single- minded purpose is to build a trusted digital healthcare platform to elevate patient outcomes and, ultimately, build healthier lives.
ABOUT ROLE
As an Account Executive at Docquity, your primary responsibility will be to maintain and strengthen external client relationships, drive growth on existing accounts, and maximize meaningful touchpoints for their portfolios across the Docquity network. Additionally, you should be adept at upselling and cross- selling to existing clients. You will also be actively involved in operations and project execution, liaising between clients and Docquity, presenting deliverables and costs, coordinating with internal departments, negotiating timelines, monitoring work progress, and maintaining client trackers. Your ability to maintain healthy client relationships and provide support for internal projects will be critical to your success in this role.
Work Experience: At least 3 years experience in the Healthcare industry (Pharmaceutical/Medical Device), with a hybrid experience in the Business Development, Account Management, and Sales. Exposure with/ from Digital Agency sectors is an added advantage.
Academic Qualification: Bachelor&039;s Degree in Business Administration, Marketing, Science, or a related field.
Location: Ho Chi Minh City, Vietnam.
Position: Account Executive
KEY RESPONSIBILITIES
Demonstrate a basic understanding of reading reports and data, providing valuable insights to clients.
Assist in resolving billing and account- related issues to ensure smooth financial transactions.
Cultivate and nurture strong relationships with external clients, ensuring their satisfaction and loyalty to Docquity.
Drive growth on existing accounts by identifying opportunities for upselling and cross- selling our services.
Provide support to the team on internal projects, deliverables, and presentations as required.
Up- sell and cross- sell within his/her portfolio of accounts.
Leverage your industry- specific experience in healthcare (Pharmaceutical/ Medical Device) and/or digital agency to understand client needs and deliver effective solutions.
Maintain internal and client trackers to facilitate efficient project management and reporting.
Work closely with the Commercial Director, managing client contracts and delivering projects from start to finish.
Collaborate with internal departments to ensure seamless project execution and the delivery of services to clients.
Prepare and present deliverables and associated costs to clients, ensuring clear and transparent communication.
Monitor project progress and maintain regular communication with clients at all stages, providing updates and addressing concerns.
Attend all client meetings, actively engaging in discussions, addressing client needs, and gathering feedback.
Negotiate project timelines both internally (if necessary) and with clients to meet project deadlines and expectations.
