Account Lead - Facilities Management (Senior Management Level, Open for Expats) CBRE (Vietnam) Co.,ltd - HCM Branch

The purpose of this position is to lead the day- to- day delivery of the assigned portfolio of accounts. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts.
Key Responsibilities
Strategic Planning and Review
• Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders.
Customer Relations
• Represent CBRE in a professional and credible manner to customers and the public.
• Is contactable and responsive to customers at times.
• Focus on delivering excellent service level are maintained at times.
• Build and develop high- level customer relationship with both existing and potential customers through fully understanding of their needs and demands.
People Management
• Is constantly visible and accessible to the team.
• Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies.
• Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place.
• Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings.
• Build and encourage a culture of reward and recognition within the business unit.
Operational Management
• Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts.
• Ensure fair treatment of suppliers at all times, professional supplier management and arbitration of disputes.
• Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively.
• Work closely with procurement team to ensure maximum use of preferred suppliers and robust back- to- back contracts, performance focused contracts are in place with contract duration by leveraging maximum value.
Quality and Safety Management
• Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement.
• Create a culture of exceptional quality and innovation.
• Set an example of exceptional standard in all activities, language, and communication.
• Ensure mandatory processes are in place and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
• Monitor and identify areas of improvement as a matter of course.
Financial & Asset Management
• Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship.
Business Development and Marketing
• Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group. Ability to motivate and negotiate effectively with key talents, top management, and client group to take desired actions.
REASONING ABILITY
Ability to solve advanced problem and deal with a variety of options in complex situations. Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix- based multi- industry sale environment. Draw upon the analysis of others and make recommendation that have direct impact to the company.
FINANCIAL KNOWLEDGE
appraising, and rewarding performance and retention is preferred.
 Ability to manage conflict and crisis situations effectively.
 Exceptional collaboration skills
 Ability to grow existing business to achieve regional financial plans across all CBRE services lines and in line with Account and client strategic intent
 Ability to gain trust and support of top- level management and key client decision makers.
 Ability to balance strategic thinking with tactical delivery of client satisfaction.
 Strong communication skills
 High level of personal credibility, customer relationship management, networking, and interpersonal skills
 Proven track record in the development & implementation of strategic plans
 Self- starter, confident, composed and result focused.
 Ability to effectively navigate in a matrix organization
 Significant experience managing customer accounts across multiple regions
 Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
 Consultative skills
 Delivers results
 Ability to prioritize
 Interprets and manages risk
 Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring,
OTHER SKILLS and/or ABILITIES
 Understanding of contracts and commercial models in the market
 Intermediate experience with Microsoft Office Suite. Must have a strong command of the English language and excel in the areas of spelling, grammar, and punctuation.
 Proven experience as a visionary leader
 Industry knowledge and trends
Require in- depth knowledge of financial terms and principles. Review complex financial/business analysis and reports. Ability to analyze the most complete business/financial data and develop innovative solutions. Develop and implement financial policies and procedures. Oversea and approve business unit budget.
 Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
Qualifications and Education:
Willing to work on any schedule depending on business needs.
Master’s or bachelor’s degree and a minimum of 5- 10 years of experience and industry knowledge in facilities management, building services and projects.
Bilingual in English and Vietnamese

Performance Bonus, Allowance and others

Bao Viet Insurance, Paid Sick Leave

Free professional Facilities Management Certification Training

Cập nhật gần nhất lúc: 2024-04-03 12:21:50