Account Management

As an Account Management, you&039;ll play a pivotal role in supporting our network of Vietnamese sellers on Alibaba.com, the world&039;s leading B2B e- commerce platform. By combining your relationship- building skills with data analysis expertise, you&039;ll develop targeted strategies to maximize customer satisfaction and ensure a high seller renewal rate (the percentage of sellers who continue with us beyond their first year).
Channel Partner Management (70%)
• Conduct regular offline and online visits to consult on in- service seller’s performance review, market research and business orientation on Alibaba.com, finding the root cause and pain points of sellers (if any).
• Analyze and interpret data to get insights from different major categories, building and innovating models to define opportunities of Vietnamese sellers.
• Prepare various and comprehensive reports for assigned sellers. Track and highlight unusual increases/decreases in buyer’s demand.
• Provide ongoing coaching, feedback, training to Channel Partner’s team members on the execution of action plans and development areas.
• Track Channel Partner’s progress against key performance indicators. Renewal rate is the core focus with the objective to enhance sustainable customer retention.
Project Management (30%)
• Learn insights of in- service seller&039;s growth life- circle to adjust training content and arrange training program (weekly/monthly) to ensure seamless seller experience and contribute to successful orders of business.
• Support Seller Ops Team&039;s Offline Activities to come up with solution focusing on cultivating mindset- skillset- toolset for Vietnamese sellers on developing their global business through Alibaba.com & equips them with cross border exporting knowledge and market (especially Verified Suppliers)
• Contribute to the success of boot camps and other seller events designed to enhance performance and seller satisfaction.

● Gói lương rất cạnh tranh [lương cơ bản + hoa hồng không giới hạn]
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● Chế độ thăng tiến và lộ trình phát triển nghề nghiệp minh bạch, rõ ràng
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● Hệ thống đào tạo hoàn chỉnh [Đào tạo nhân viên mới một tuần + Chương trình đào tạo định kỳ]

Cập nhật gần nhất lúc: 2024-04-02 18:15:19