Job Description
Project Management:
Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company.
Providing direction for the team to execute projects and manage on top performance, risk management, client status management.
Directing execute projects with highly complicated full scope media: Branding, Performance, Content/Creative with mixed Solutions and mixed channels.
Implement performance management practices, processes and measures.
Responsible for on time delivery and quality of proposal by ensuring account team understand client’s brief; leading brainstorming session to form direction, ideas, tactics; supporting Account Executives in conducting detailed analysis of client, products, target audience; and delivering tailored solutions that meet client’s specific needs.
Manage account team to deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end- of- project performance review with clients.
P&L Management:
Responsible for planning team’s P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team’s delivery of the planned P&L target.
Client Leadership/Engagement:
Proactively building & developing strong relationships with client project decision makers & acting as the main point of contact between client & agency to share knowledge and skill set.
Act as a senior client representative: responsible for developing and maintaining relationship with client’s key decision makers, understanding client’s needs and objectives, ability to provide insightful advice to senior clients and promote the expansion of business.
Joining and winning client pitching projects independently.
Team Management:
Support Account Director in recruiting and developing Account Executives, providing frequent training and coaching for Account Executives.
Providing clear roadmap, guidance and individual coaching and feedback stretching to achieve goals.
Leading a team of 3- 4 people throughout the end- to- end client serving process: from 1st client meeting to proposal, pitching, onboarding, and execution.
