Job Description:
PCA is looking for an Account Manager in the HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:
Perform other tasks assigned by superiors.
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Review and provide feedback on emails drafted by other members of the Operations team.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Assist in preparing bank documents required for opening company bank accounts for clients.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Collaborate with other departments to assist in tasks as needed.
Receive and address customer complaints and problems promptly then forward them to relevant departments.
Prepare and deliver legal documents pertaining to clients&039; companies.
Offer support to clients on various bank- related issues such as internet banking login problems and preparing necessary documents for international payments.
Monitor personal and group email accounts daily to stay updated on client communication.
Provide guidance to clients regarding capital contribution for their companies and ensure follow- up on related matters.
Requirements:
Attention to detail and accuracy in handling documents.
Proficient in Microsoft Office (Word; Excel;....
Self- starters are highly motivated with the ability to multitask and complete tasks within time and deadlines.
Excellent communication and organizational skills
Bachelor&039;s degree in law, economic law or related field.
Have at least 1- 3 years of experience in customer service or account management
Fluent in English (both written and spoken) with professional email writing skills.
Benefits:
Annual salary review based on individual&039;s and team’s performance
Professional, dynamic, modern workplace
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon
Competitive salary, monthly bonus negotiated according to skills and experience
Customers are almost all foreigners who come from diverse cultures.
Location:
- Hồ Chí Minh: 124 Điện Biên Phủ, Quận 1
Working hours:
- Monday to Friday: 8:00 a.m.- 5:30 p.m. (lunch break 12:00 p.m.- 1:30 p.m.)
