Account Manager

SOW:
• Negotiate contracts, and reach tight agreements to maximize profits
• Establish and develop trustworthy relationships with clients, partners, suppliers,...
• Ensure progress and quality of work to meet customer needs
• Report the progress of new activities monthly/quarterly to stakeholders
• Develop new business opportunities with existing customers
• Team management and training.
• Prepare reports on the working status for on- going marketing projects
• Track and forecast key metrics in account work
• Act as the point of contact for all account- related issues. Take care of leads brought in from marketing, go to pitching to close contracts, and follow up throughout the project
• Establish and maintain sustainable and long- term relationships with prospects
• Collaborate with sales team to identify and develop business opportunities in the region
• Assist in resolving difficult customer requests or critical situations if necessary
KPIs
• Number and percentage of customers who continue to use the product
• Customer Satisfaction Index
• Average number of customers per Account member
• Average customer response time
REQUIREMENTS:
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• General social awareness about but not limited to economic growth, consumers, culture, etc…
• Have at least 3- 5 years of experience as an Account manager; working in advertising or Agency
• Excellent listening, negotiation, and presentation skills
• Sales and closing skills are required, which is an advantage.
• Familiar with the marketing agency environment
• Handling stressful situations and deadline pressure well
• Have a detailed understanding of marketing solutions
BENEFITS:
• Performance review: Twice a year
• Salary: Negotiable + Commision
• Health insurance
• 13th- month salary
Working hours: 9 AM- 6 PM, Mon- Fri

Cập nhật gần nhất lúc: 2024-06-03 09:10:03