Account Manager - Quản Lý Khách Hàng

Campaign Strategy:

To proactively advise clients about digital marketing landscape developments and ensure that campaign strategies are adapted in a timely fashion to meet all relevant requirements
To ensure that customer reporting utilizes the right metrics, delivers robust insight, includes clear actions and relates clearly to achievement against agreed objectives. To ensure that reports are professionally written and proofed, following all relevant company style guidelines
To ensure that knowledge and understanding of the vertical markets served by your customers is gleaned, maintained and developed on an ongoing basis
To project manage the ongoing planning and administration of your own customers’ accounts, ensuring that your customer campaigns are properly planned and documented and ensuring that the right commercial and technical strategies and resources are in place to deliver against campaign objectives and scenario planning forecasts
To ensure that SMART objectives are in place across all campaigns and that these are understood and agreed with each customer

Customer Focus:

To meet or exceed agreed quarterly revenue and customer retention targets for your group of customers
To set up and lead “walk- throughs” of each monthly report with each customer, ensuring that all content of the report is understood by you in advance. To ensure that key insights and advice are outlined, a clear summary is given of performance against agreed objectives and KPIs and agree and document clear deadlines for both the customer and BCM to take forward required actions
To prepare and deliver top quality proposals and presentations to customers to demonstrate progress and up- sell additional products and services, ensuring that documentation and presentation material follows all company style guidelines
To maintain regular contact with customers and provide timely and efficient responses to all customer queries
To investigate and solve customer problems, complaints and credit issues by liaising with all necessary departments
To personally manage a group of customers, including enterprise level customers, with multiple cross channel digital strategies
To ensure the seamless on- boarding of new customers
To produce yearly business plans for clients, identifying new opportunities and strategies for growth

Deeply understand Digital Media. Other BTL/ATL task understanding is a plus.
Ability to work under high pressure and tight deadlines, enjoy multi- task working. Always concentrate on assigned job.
Innovative and creative, with a concise, precise and effective approach to problem solving and the ability to develop, deliver and evaluate brilliant ideas founded on rock- solid strategic thinking
Strong orientation & negotiation skill.
Ability to think both strategically and operationally
Patient and responsible for handling work with clients.
Excellent at using English in writing, speaking and presenting.
Have a complete understanding of the client ’s business and market
Analytical and inquisitive, with excellent attention to detail
Ability to present complex technical strategies with confidence and gravitas
Passionate about digital marketing, with a general thirst for digital knowledge and a significant interest in new platforms and channels
Have at least 2- year experience in the same field or relevant job.

Thinkpad/Dell/Macbook/iMAC to be provided.
13th Month Salary & full Insurance
Fixed income (Salary)
Annual Paid Leave
Quarterly, Annual MVP Awards.
Performance Bonus
Happy hour per month
Performance Review (2 times per time).
Company Trip once or twice a year
Monthly Birthday Celebration
Other benefit (New year, Christmas, 20/10, 8/3)

Cập nhật gần nhất lúc: 2024-03-04 16:03:02