Account Manager

1. Strengthening our relationship with the clients, becoming their go-to resource – you’ll win them over by asking the right questions, agilely leading insightful, real-time dialogue, and being a visible and influential presence among their senior management
2. Displaying a firm understanding of the client team’s structure for better service provision.
3. Knowing all there is to know about the client’s product or service, the market and its consumer – and understanding the marketing objectives in terms of sales, market-share and competitor products
4. Acting as an ambassador for the company, internally and externally
5. Creating dependable, organized and clear communications at all levels and across all departments
6. Steering actionable briefs and presenting work confidently and persuasively
7. Managing client and agency team expectations, day in and out, and helping clear roadblocks to success
8. Developing team members by coaching, training and identifying areas of growth
9. Overseeing various production stages and ensuring adequate resources
10. Understanding the larger financial picture and impacts on contribution margins/revenue targets