Account Manager/Quản lý khách hàng

An Account Manager has the ability and experience to play a primary implementation role in clients work. He/she must have a good understanding about integrated communications, including Public relations, ATL and BTL Brand activations, Productions…; be able to handle direct client contact and have the potential to become a good program developer, presenter and counselor.

· Perform day-to-day account work which may include: drafting a wide range of written materials, coordinating events, maintaining client and media contact, managing projects performed with and by others and supervising more junior staff.

· Present company’s credential to new clients to get brief for projects.

· Get briefs from clients and understand their requirements properly.

· Brainstorm and work with internal function teams to devise communication plans that meet client’s brief and budget.

· Present plan idea and propose cost in pitching process.

· Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups).

· Manage from planning to execution of project to ensure client requests are met in a timely.

· Proactively communicate with client, be responsible to keep update and report project status at every stage.

· Own and manage agency-client relationship, address client and team challenges constructively, grow the client relationship.

· Train new junior staffs. Report directly to Director.

·   Bachelor’s degree in Marketing, Communications or Business Administration or related studies.

·   At least 3 years’ experience in Agency. Experience in Integrated Marketing Communicationsis a must.

·   Have sound working knowledge of graphics, production and printing/ video and broadcast/ IT and emerging media.

·   Significant experience in professional client relationship management.

·   The ability to plan and strategise at a senior level.

·   Strong orientation, negotiation and problem-solving skills.

·   Good written and verbal communication skills in English.