Job Purpose:
To support Team Lead in monitoring and handling daily processing activities within Account Service area and function as a leave cover for Team Lead
To attend to Account Services / Teller timely, accurately and in compliance with established regulations & control procedures
Key Accountabilities:
Ensure timely submission of reports to HO and local regulatory authorities
Attend Account Services related services/support within discretions assigned to the role and maintain high level of integrity, efficiency, compliance and professional to meet customer’s banking needs as well as internal/external compliance requirements
To support Team Lead/Head of Operation to handle daily processing, improve process efficiency and control, training and development
To participate in projects related to Account Service operations
Job Duties & Responsibilities:
• To attend customer’s inquiries via telephones
• To attend administrative tasks related to customer accounts such as audit confirmation, balance confirmation, advice/statement, VAT invoices, AML screening, etc;
• To process cash withdrawal / deposit, cheques and other counter teller works timely and accurately.
• To contribute and collaborate with team on ideas, initiatives and project support for improvement of process, update policies, guidelines and other improvements
• To support and back-up for staff within team ensuring good team-work and collaboration culture
• To perform other duties as assigned by Team Lead, Head of Operations and Managements from time to time
• To ensure all daily transactions are timely and accurately processed and captured in systems. Report discrepancies, if any, to supervisor promptly
• To check daily account services reports, ensure all daily transactions are accurately processed and captured in systems. Report discrepancies, if any, to supervisor promptly
• To process User registration & Maintenance for applied channels of banking services
• To ensure timely and accurate preparation of reports to Head Office and local Regulators
• Work closely with various stakeholders to ensure client’s requests are fulfilled
• To process opening/closing/updating accounts including fixed deposit accounts in compliance with internal policies/procedures as well as local regulatory requirements. To ensure that the application forms and supporting documents for account related processes are properly completed and filed
