Account SpecialistUrgent job Myteam Vietnam Company Limited

- Answers questions including account holder and balance inquiries, and provides customer access to attorneys as requested.
- Manages and records bills, and treatment balances.
- Drafts correspondence including letters, emails and faxes as required.
- Delivers customer satisfaction through timely, accurate communications.
- Makes outbound calls and answers high volume of inbound attorney and medical provider calls daily and obtains status and updates for settled and approved cases.
- Achieves weekly volume targets and quarterly measurements to receive extra incentive awards.
- Creates demand and pay off letters and negotiates payments.
- Develops rapport with the attorneys, firms, and medical providers.

- Ability to multitask from application to application while on the phone and the computer is a must.
- Bachelor’s in business, finance, accounting, or related field preferred plus equivalent experience.
- Possess excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
- Self- motivated with desire to build great relationships, and to meet and exceed goals.
- Negotiation skills a plus but not required.
- Ability to demonstrate appropriate interpersonal communication skills. Previous experience with law firms, in account management, customer service or collections preferred.
- Able to adapt to change and pivot easily between tasks.
- Basic proficiency in Microsoft Excel, Microsoft Word, and Outlook.
- Ability to work quickly and accurately to meet tight deadlines.
- Knowledge or experience with personal injury, medical billing, custodian of records a plus.
- Fluency in English (both written and spoken) and willing to work flexible hours to accommodate international customers.

Cash bonus KPI targets as outlined in onboarding documentation.

An annual Private Health insurance

company trips every year

Cập nhật gần nhất lúc: 2024-04-03 12:25:00