DUTIES AND RESPONSIBILITIES
Ensure a high level of service and safety to guests using the beach club and its facilities
Report direct to General Manager/Resort Manager
Responsible for all guest activities specifically on water sports activity
DUTIES
Financial
Ensure that the Departmental Operating Budget is strictly adhere to and that all costs are strictly controlled
Assist to establish the Department Annual Operating Budget in advance for approval by the Manager and Financial Controller
Administration
Attend meetings and briefing with other Department Heads as determined by the Manager. Ensure that all department reports and correspondence are completed punctually and accurately.
Submit monthly report to the Manager detailing department activities for the past month and planned activities in the ensuing month
Review existing and initiate new departmental policies as required
Employee Handling
Conduct employee evaluation and to review their general performance, discuss existing performance and areas of improvement
Ensure all employees report for work punctually wearing the correct uniform and name tag at all times
Interview and subsequent selection of potential employees in liaison with the Personnel Department
Ensure that all employees have a complete understanding of and adhere to the resort’s Staff Handbook
Ensure that all staff provided a courteous and professional service at all times
Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice
Conduct Departmental Orientation Program for new employees to ensure they understand the policies and operation of the resort
Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development
Operational
Ensure Amanoi quality of service in all areas
Giving accurate responses to potentials clients, guests, travel agents, and staff enquiries regarding Recreation and Activities.
Ensure the quality of service across all areas
Other duties as directed by the Resort Manager, and General Manager
Monitor and motivate staff skills within the department and plan training and safety programs to rectify any services deficiencies
Ensure that all areas within the department are equipped with correct staffing levels in accordance with expected business demand
Liaise with Sales Department to advise all affiliated reservations offices of potential Recreation and Activities calendar of events, special promotions and other special offers for the next 12 months
Ensure Micros and Materials Control setup and operation standards are in line with Amanoi Standards and are approved by the Financial Controller
Handle daily correspondence by fax or e- mail and response them within 24 hours and ensure they get appropriate answers, in order the clients get accurate information or answer as soon as possible
Constantly review and appraise the procedures within the Recreation and Activities Department to ensure quality of service and product at all times
Ensure that overtime within the department is minimized and authorized
Ensure Recreation and Activities Team Work is accurate and attains Amanoi Standards in all aspects of guest service needs
Always be available to handle guest requests and apply the role of the ‘host’
In conjunction with Front Office and Reservations Manager, GM, RM, effectively manage the Recreation and Activities sales revenue to maximize capture rates and average guest spend
Monitor the staff skills within the department and plan training programmers to rectify any service
Ensure that all areas within the department are rostered with correct staffing level in accordance with expected business demand
Liaise with GM and RM and executive Chef to ensure Amanoi presentation standards of cuisine, beverage, for all tours and excursions
Check cleanliness and maintenance of outlets and operational equipment
Conduct regular briefings with the department staff ensuring good communications at all times
Ensure all aspects of communications are operated to standard and recorded per policies
