Admission Supervisor (Giám Sát Chăm Sóc Khách Hàng) - ILA Him Lam (Quận 7)

Class schedule- Work closely with sales and care team to open class and assign students in class;- Work close with sales and care team to forecast new classes;
TA managementa. Teaching Assistant recruitment- Forecast TA;- Recruitment process;- Induction;b. Scheduling- Scheduling for TA;- Supporting Tasks;- Taking class when requested;- Doing cover absent when requested;- Smart Scheduling;c. Remuneration- TA Salary/Scale;- TA Contract;- TA Excellent Award;- Leave and Termination;d. TA Performance management- Observation: conduct, corrective action;- Performance Appraisal;- Disciplinary Process;
Property management- Maintain the building in proper conditions: tidy, clean and safe;- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
Course administration- Monitor all preparation and course delivery process;- Monitor ILA customer care process;
Planning- Weekly SNS planning;- Monthly Re- sales Planning;
Inventory- Responsible for appropriate forecast and ordering of materials for centre use;
Training and Development- Conduct Workshop/Training for TA and Admission team;- Observe TA and have the plan to improve weak TA;- Admission Officer and TA Development;- Monitor and train Admission team to make sure they follow ILA policy;
Risk management- Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management and handling problem;- Manage all safety at centre;

Technical skills- Fluent in both English and Vietnamese (Upper- intermediate level);- Familiar with Microsoft Office;
Other requirements- Be able to work on shifts and travel and other assignment.
Soft Skills- Leadership/ownership;- Management skills;- Team building and Communication skills;- Problem solving skills;- Training and coaching skills;- Well- organise and detail management;- Ability to work independently and as a part of the team;
University graduated
Experience- Prefer 03 years working experience in foreign company and in service product;- Prefer working experience in an educational organization;

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Cập nhật gần nhất lúc: 2025-10-11 15:40:03