Admissions Manager Embassy Education Group

The Role:
The Admissions Manager will be responsible for promoting and overseeing the admissions process from inquiry through enrolment. The Admissions Manager will be a collaborative, personable team player who has positive energy and possesses superior organization, prioritisation, and communication skills.
Key Accountabilities:
Admissions
- Provide consultation for and convince parents to enrol.
- Work with the Marketing Department to organise admissions fairs and parent workshops.
- Coordinate with Marketing Manager, DMA, and Head of School (Board of Management) to implement enrolment procedures and activities targeting new students, ensuring accuracy and admission progress.
- Guide parents and students through the admissions process, making the experience positive, straightforward, and engaging throughout.
- Planning Admissions Action Plan, KPIs… Propose ideas on admission campaigns and strategies.
- Coordinate admission arrangements as per the approved plan, including allocating admission quotas for subordinate officers and ensuring the achievement of the established targets.
Customer Care
- Oversee the implementation of customer surveys, synthesise, and analyse areas for improvement, and collaborate with the Board of Management to address customer feedback and enhance service quality for a higher rate of customer satisfaction.
- Conduct regular checks and evaluations to assess the service and work quality of the department and propose solutions for enhanced service quality, ensuring that all services provided to customers meet the school‘s standards.
- Organize and supervise crucial customer care operations.
Management and Leadership
- Training on the curriculum; enrolment process and improving skills for staff in enrolment and quality customer service to ensure the effectiveness of enrolment activities.
- Work closely with the Marketing Manager to agree where marketing focus needs to be directed to drive recruitment at key entry points.
- There will be a close working relationship with other key stakeholders within the school including the Board of Management and particularly those with responsibility for other teaching and support staff as well as current and prospective parents. The Admissions Manager will inspire, motivate, and guide everyone who contributes to the admissions functions and will provide training and mentoring as necessary.

- Ability to establish and maintain good professional relationships with all stakeholders- pupils, parents, and colleagues.
- Ability to adopt a flexible approach to working and supporting other areas of the school when required.
- The ability to take both a strategic overview and hands- on approach.
- Ability to work at fast pace.
- Ability to manage multiple prospects.
- Excellent social and presentation skills.
- Organized and resourceful.
- Customer Relationship Management.
- Commercial awareness.
- Excellent level of written and spoken English.

13th Month Bonus

Technical Trainings Provided

Team Building Activities

Cập nhật gần nhất lúc: 2024-04-03 12:01:07