Admissions Officer

Guide parents and students through the admissions process, making the experience positive, straightforward and engaging throughout.
• Ensure timely communication, responding to all parent contact within 24 hours during the working week.
• Ensure high quality communication: written and verbal language, structure and consistent attention to detail.
• Maintain high levels of warmth and enthusiasm throughout all communications.
• Ensure that each family experiences key ‘magic moments’ throughout their journey, from enquiry to enrolment / induction, that are customised to their circumstances and memorable.
Build an understanding of each family’s needs and interests throughout the Parent Experience Journey.
• Always be curious- identify what each parent and student needs – then personalise and tailor your offer accordingly.
• Deal effectively with objections and be responsive to buying signals.
• Get to know families through great questions and active listening.
• Support the MAC team through attendance at school recruitment events.
• Build empathy and rapport with families.
Drive conversion at each stage of the pipeline by maintaining a focus on ‘closing’ towards the next step.
• Support families in their induction and orientation to ensure a positive start at their new school.
• Facilitate the application and assessment process in a straightforward and efficient way to convert families to enrolment.
• Close out unresponsive leads in a timely fashion, always leaving the door open for the conversation to restart.
• Conduct individual and group tours of the school, making them as personal as possible and convert families to make an application.
• Follow up with leads at all stages of the pipeline that have become unresponsive to reignite their interest. Follow best practice in timing this communication.
• Deal with new enquiries effectively and convert the enquiry to a visit to the school.
• Facilitate any remaining enrolment requirements and maintain continued contact to convert enrolled families into new starters.
Ensure that the school’s brand and core messages are integrated throughout the Purchase process.
• Advocate the value of being part of the Nord Anglia family.
• Articulate in a compelling fashion the school’s USP and proof points.
• Link what parents and students need to our unique offer.
• Bring to life our global collaborations and educational assets to meet the needs to each family and student.
Support the Admissions Managers throughout the re- enrolment process to optimize the retention of existing students and families.
• Support the Admissions Managers in refining the list of families eligible for re- enrolment.
• Work with the Admissions Managers to identify high risk families and support the execution of any mitigation strategies that are put in place to minimize the risk of these families not re- enrolling.
• Support the re- enrolment process for families with the aim of making the process as straightforward as possible.
• Support the work with Marketing & Communications to optimize the nurturing of existing families with regard to the re- enrolment process.
• Work with other relevant functions across the school to efficiently support the contracting and finance aspect to the re- enrolment process.
Implement the school’s admissions processes in line with any group policies and local market regulations.
• Maintain an up to date understanding of group- wide admissions policies and processes.
• Understand any local regulatory requirements and ensure these are implemented at each stage of the admissions process.
Manage data capture and lead management through our CRM system and student profiles through Isams
• Ensure that all new leads are entered into CRM within 24 hours during working week.
• Ensure that lead statuses, notes and personal details are kept fully up to date at all times and after each and every communication with prospective parents.
• Ensure to master CRM system as user and support on reporting
Support MAC activities including events/communication with potential and current parents and other jobs as assigned by DAM
• Support MKT event and other MAC initiatives
• Support MKT in building parents&039; advocacy and getting enquiries
• Support the DAM to develop a culture where the school engages as one and works to ensure admissions is a whole school responsibility.
***Please apply for this vacancy using our recruitment portal at:
https://careers.nordangliaeducation.com/job- invite/7005/

Private medical insurance
13th month salary
20 days off per year

Cập nhật gần nhất lúc: 2025-10-05 07:20:03