Primary Objective:
• Control general staff in a team to ensure that the operation of Cash registers in line is managed properly, timely and accurately.
• To be responsible of the group’s sales achievement, gross profit, loss, ordering, backroom and selling area management, staff and promoters management, prepare periodical report, make necessary preparation for stocktaking, Membership, Mommy day and Public Holidays.
Key Activities:
Operations duties
Other duties
Sales and Profits
Rules and Regulations
Manpower management
Roles and responsibilities:
Operations duties (50%)
Merchandise management
• Supervise General Staff to ensure:
• Order stock directly with Supplier and receive stock from MMD.
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
• Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
• Attend bi- annual Stock Take as scheduled.
• Support Foodline with monthly Stock Take as directed by supervisor.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
Non- merchandise management
• Supervise General Staff to ensure:
• Sales floor is kept clean & tidy.
• Order POP, execute POP exhibition, check POP to ensure correct and adequate information
• Execute floor opening and closing
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
• Fire safety procedure is carried out properly.
Customer service
• Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
• Verify and research data on registration status, balance point and purchase history.
• Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
• Input/ retrieve customer account information data on system.
• Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
• Serve as key cashiers in the assistance of customer problems.
• Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
Cashiering activities:
• Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager.
• Random spot check at cashier counter to avoid any cheating.
• Make day and night shift handover.
• Remove unnecessary goods at inactive cashier counter.
• Ensure cash register and credit card terminals are in good conditions.
• Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation.
• Ensure the hangers, hand tags and left over items timely collected.
• Change cash and distribute to cashier counters.
• Check all cashier counters to avoid long queue especially in peak time or weekend.
• Be aware of current sales promotions.
• Ensure signage must be in proper condition display at cashier counters.
• Be responsible for investigating any unbalance situation and report to superiors.
5S activity
• Monitor and check procedures on house- keeping duties to ensure cleanliness and tidiness at cashier counters.
Sales and Profits (20%)
• Provide every day sales figure of concess counter for promoters
• Co- ordinate with Suppliers to execute promotion schemes.
• Support cashier in return/exchange merchandise as required.
• Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
• Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
Manpower management (20%)
• Ensure General Staff and Promoters’ attendance and attire.
• Regularly train and motivate subordinates in daily works.
• Plan and prepare duty roster, shift plan and assign subordinates on duty.
• Ensure sufficient manpower during business in ad- hoc situations.
• Be responsible for General Staff’s performance.
• Identify potential staff for succession planning purposes.
• Identify and reduce unnecessary tasks to increase staff productivity.
• Build and promote teamwork spirit.
Rules and Regulations (5%)
• Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
• Follow all working procedures, the company’s policies, rules and regulations.
Other duties (5%)
• Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.
• Support other departments as necessary.
• Closing floor in charge.
