[AEON LONG BIÊN] TRƯỞNG BỘ PHẬN THU NGÂN & DỊCH VỤ KHÁCH HÀNG

Customer Service activities- Build and maintain relationship with all at management level of each departments to facilitate the efficient escalation and thorough resolution of Customer issues.- Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.- Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.- Compile Customer Complaints letters and make report for the Management.
Other duties- Other tasks or responsibilities as assigned by Store Manager or Senior General Manager- Merchandising
Manpower Management- Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.- Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.- Monitor subordinates’ attendance and attire.- Be responsible for subordinates’ performance.- Take part in recruitment & selection activities for Line/Department’s staffing.n- Motivate, training and develop staff in order to encourage their professional development.- Identify potential staff for succession planning purposes.- Build and promote team work spirit
Rules and Regulations- Follow all working procedures, the company’s policies, rules and regulations.- Check, monitor, remind and guide all subordinate to follow the rules and regulations.
Cashiering activities- Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.- Ensure all Point of Sale (POS) tools and equipment are well maintained and in good working condition.- Be aware of and effectively communicate the following to Cashier staff in daily briefing session:• Current sales promotions• Any update in cashiering procedures, store security practices- Investigate and correct errors made at the cash registers in a timely manner.- Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.

5 years experience, including 2 years experience as Cashier Manager
University (Degree)
Good planning skill, especially regarding to manpower
Customer service skills: Customer service minded
Fluency in English languages (both written and oral).
Computer literacy: Word, Excel, Power Point
Leadership: Acting leadership by example
Strong counting and calculation skills are required

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-05-17 04:05:02