Operations dutiesa. Merchandise management- Supervise Group Leader(s) and General Staff to ensure:• Merchandise is fully replenished, in good conditions & quality.• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.• Changing price label (if necessary) is completed before store opens.- Order stock directly with Suppliers and receive stock from MMD.- Verify and approve inventory orders raised by Group Leader(s).- Plan manpower, prepare and attend bi- annually Stock Take as scheduled.- Support Foodline with monthly Stock Take as directed by supervisor.- Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.b. Non- merchandise management- Supervise Group Leader(s) and General Staff to ensure:• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions• Sales floor is kept clean & tidy• All backrooms are locked in good conditions• POP execution is carried out properly• Fire safety procedure is carried out properly- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.- Execute store opening & closing as directed by supervisor.
Other duties- Opening & closing Store.- Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
Rules and Regulations- Follow all working procedures, the company’s policies, rules and regulations.- Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.
Customer service- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.- Handle customer complaints raised by Group Leader(s), difficult and complicated sales.- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
Manpower management- Plan Monthly Division’s duty roster and manpower schedule.- Ensure sufficient manpower during business in ad- hoc situations.- Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.- Approve duty roster, shift plan raised by Group Leader(s).- Be responsible for Group Leader(s) and General Staff’s performance.- Take part in recruitment & selection activities for Division’s staffing.- Motivate, training and develop staff in order to encourage their professional development.- Identify potential staff for succession planning purposes.- Build and promote team work spirit.
Sales and Profits- Brief Group Leader(s) on yesterday sales achievement, today sales budget, up- to- date sales achievement, promotion and company updates.- Brief promoters on promotion scheme.- Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.- Overall plan and supervise the execution of promotion schemes.- Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
Have ability to relocate to other Stores as per Company’s assignment is a plus
