Customer service- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.- Handle customer complaints raised by Group Leader(s), difficult and complicated sales.- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
Rules and Regulations- Follow all working procedures, the company’s policies, rules and regulations.- Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations
Operations duties a. Merchandise management- Supervise Group Leader(s) and General Staff to ensure • Merchandise is fully replenished, in good conditions & quality. • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally. • Changing price label (if necessary) is completed before store opens.- Order stock directly with Suppliers and receive stock from MMD.- Verify and approve inventory orders raised by Group Leader(s).- Plan manpower, prepare and attend bi- annually Stock Take as scheduled.- Support Foodline with monthly Stock Take as directed by supervisor.- Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays. b. Non- merchandise management- Supervise Group Leader(s) and General Staff to ensure • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions • Sales floor is kept clean & tidy • All backrooms are locked in good conditions • POP execution is carried out properly • Fire safety procedure is carried out properly- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.- Execute store opening & closing as directed by supervisor.
Manpower management- Plan Monthly Division’s duty roster and manpower schedule.- Ensure sufficient manpower during business in ad- hoc situations.- Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.- Approve duty roster, shift plan raised by Group Leader(s).- Be responsible for Group Leader(s) and General Staff’s performance.- Take part in recruitment & selection activities for Division’s staffing.- Motivate, training and develop staff in order to encourage their professional development.- Identify potential staff for succession planning purposes.- Build and promote team work spirit.
Other duties- Opening & closing Store.- Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
Sales and Profits- Brief Group Leader(s) on yesterday sales achievement, today sales budget, up- to- date sales achievement, promotion and company updates.- Brief promoters on promotion scheme.- Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.- Overall plan and supervise the execution of promotion schemes.- Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
