PURPOSE AND SCOPE
Direct reporting to Regional and Trade Lane Agency Manager.
As a Agency Key Account Executive in Regional Agency- North & South Americas team, you are responsible for working with ITL overseas agents on key account management, sales activities, quote for RFQ/ or biddings, negotiate and close won for new business in order that team gain higher customer satisfaction, higher share from customers, and perform set budget of REV and GP. You report to manager about these key agent business growth, opportunities or challenges.
Besides, you do sales activities for new agent development and support sales teams in pricing with overseas agents.
JOB DESCRIPTION
Collaborating with Product team to ensure cargo will be handled as SOP
Take care of customers/ agents to increase customers/ agents’s satisfaction
Manage and develop business from current key agents/ customers, perform Team set budget
Manage Operations activities such as customer complaint, delivery status.
Pricing Support for Sales when needed (North & South America trade Lane)
Support other B/Us within company by providing the best pricing support when working with overseas agents.
Explore and develop new customers/ new agents
JOB REQUIREMENT
Ensure to perform commercial tasks, send the quotations for RFQs, biddings on time as requested.
Perform execution, implementation when business won.
Working for Intl Logistics, Transportation, Freight Forwarding services …is preferred
Good skill of Interpersonal communication and Customer Service
At least 2 years of experience in freight forwarding industry, client base and leadership qualities.
Good with figures, responsible, careful, detail-oriented, dynamic and hard-working
Increase higher business share from customers
Increase higher satisfaction from customers
Good at Internet, MS Office (Excel, Word, Power Point)
Ensure no complaints from internal & external customers
Ability to work under pressure and have good team work and regular job rotation spirit
English with fluent 4 skills (listening, speaking, reading comprehension, writing).
University degree, major in the relevant fields.
