Agent/ Lead - Customs Brokerage

Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors&039; promise, "You&039;d be surprised how far we&039;ll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers&039; expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Agent/ Lead – Customs Brokerage as below:
Job Description

Retain business and/ or develop new opportunities from customer.
Effectively communicate changes in Customs Laws, Regulations, and relevant topics to team members.
Ensure customer- specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
Represent the local operation Customs Brokerage team in any dealings with Vietnamese Customs Authorities.
Ensure customs brokerage activity compliant with company policies and standards, Vietnamese Customs laws and regulations and global compliance standards.
Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
Offer guidance to customers on licensing, classification, valuation, duty minimization and other related topics.
Assist with new business transitions to ensure proper documentation is completed and procedures are in alignment with Expeditors’ Customs Compliance standards.
Ensure customer satisfaction and 100% service commitment.
Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
Mentor and train Customs Brokerage team members.
Review targeted customs entry declarations to ensure a high level of accuracy.
Work with team members to ensure billing accuracy and timeliness.
Supervise create and maintain customer Standard Operating Procedures (SOP).
Supervise and assist with related accounting tasks.
Respond to any letters or inquiries from Vietnamese Customs on behalf of the local operation Customs Brokerage team.
Innovate and embrace a culture of constant improvement.
Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.

Qualifications:

Good communication and time management skills.
Good PC skills such as MS Word, Excel, etc.
College or above degree or equivalent qualifications.
Customer service skills and interpersonal skills are required.
Certified customs brokerage agent is an advantage.
Foreign trade & customs knowledge- based, experience in customs clearance.
Willing to work overtime, as required.
Good English skills (listening, reading, writing, speaking), understand cargo- related documents in English.
Good problem- solving skills.
Be proactive, honest, integrity, mindful and eager to learn new things.
Able to work well in team, under high pressure and tight deadline.

All your information will be kept confidential according to Company guidelines.
Additional Information
Our working conditionsStreamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
Includes base salary, 13th month salary and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable. Annual Leave Health Plan: Medical Package Accident Insurance Social, Health and Unemployment Insurance Company car, company Taxi/Grab account. Training and Personnel Development Program

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-13 08:10:03