Agent/ Lead/ Supervisor - Order Management

Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
Ensure smooth and timely shipment process flow
Monitor shipment reports to ensure total customer satisfaction
Ensure accurate and timely data entry into our operating system

Support the Supervisor/ Manager in the following areas:

Build and maintaining strong relationships with customers
Be continuously open and positive to implementing new system changes and enhancements with your team
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the company system
Be a guide for the team- mentor agents and ensure that positive attitude is maintained within the team
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Monitor invoicing and other company&039;s report where needed.
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry

Pro- active, strong organizational skills.
Understanding of Ocean/ Order Management shipment handling process is a plus.
Willing to put extra hours, as required.
Able to work in the team, under high pressure and tight deadline.
Good computer skills (Excel, Word, PowerPoint).
Fluent in English.
Well- organized, innovative, self- motivated.
Graduated student from University/ College or equivalent combination of education and experience.

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-10-24 03:30:02